Shai'Tesheia Moorer
Selma
Summary
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.Courteous professional with substantial experience in home health industry. Skilled at monitoring client vitals, conducting light housekeeping, and providing personal care.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
2024
2024
years of post-secondary education
Work History
Auditor
Kumi Manufacturing Alabama LLC
Clanton, AL
01.2025 - 03.2026
- Conducted thorough audits of financial records and manufacturing processes.
- Evaluated compliance with internal controls and regulatory requirements.
- Collaborated with teams to identify areas for process improvement.
Health Care Aide
ATC Healthcare
Montgomery
02.2023 - 01.2025
- Assisted patients with daily living activities and personal care tasks.
- Monitored patient health status and reported changes to nursing staff.
- Maintained a clean and safe environment for patients and staff.
Customer Service Call Center Representative
Alorica
02.2020 - 01.2023
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Handled inbound customer inquiries and provided accurate information.
Education
Undergraduate - Nursing
George Corley Wallace State Community College Selma
Selma, AL 10.2025 - 03.2026
High School Diploma -
Chilton County High School
Clanton, ALSkills
- Patient care
- Empathy and compassionate care
- CPR certified
- Emotional intelligence
- Customer service
- Problem resolution
- Call center experience
- Negotiation strategies
- Call center procedures
- Call management
Timeline
Undergraduate - Nursing
George Corley Wallace State Community College Selma
10.2025 - 03.2026
Auditor
Kumi Manufacturing Alabama LLC
01.2025 - 03.2026
Health Care Aide
ATC Healthcare
02.2023 - 01.2025
Customer Service Call Center Representative
Alorica
02.2020 - 01.2023
High School Diploma -
Chilton County High School