ShaiVeon Shorts
Carrollton,Texas
Summary
ShaiVeon Shorts is a quality-driven administrative professional with a solid background in smoothly and calmly prioritizing high-volume workloads. Specializing in building client relations, I am proficient in identifying and acknowledging various clientele needs and demands. Subsequently, curating proposals to negotiate ethical solutions, based on honesty, trust, and engagement; which ensures client loyalty and organization-wide positive customer feedback. Due to my tactfulness during audio/visual presentations, brokering contractual agreements, and supporting team needs; career advancements were frequently rewarded to me in forms of salary increases and leadership opportunities. Moreover, I am an adaptable, diligent, punctual, self starter; with strong collaboration skills, and leadership qualities. All things considered, I truly believe I can offer a fresh perspective and become a very valuable member of your team. I look forward to the opportunity to discuss my fit at your company and learning more about this role.
Overview
14
14
years of professional experience
Work History
Claims Associate
State Farm
Richardson
01.2022 - 07.2023
- Maintained accurate, compliant accounts and policies; explaining and extending any applicable coverage utilizing Enterprise Claims System
- Assisted with the development of departmental goals, contributing to increased productivity and overall metric success.
- Increased customer satisfaction rates through empathetic handling of customer concerns and timely resolutions.
- Completed initial loss reports for auto accidents, verifying contractual policy agreements, and pursuing subrogation from third party participants and/or companies
- Organized files and records and handled other support tasks in high stress situations, consisting of damage/loss of assets and injury
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.
Administrative Financial Assistant
AWC
Dallas
03.2021 - 12.2021
- Maintained accurate, compliant accounts, inputting new transactions each day
- Considered each team member's unique talents when assigning tasks and projects to maximize success for employees and overall team
- Coordinated logistics for successful conferences, meetings, and special events
- Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Volunteered to help with special projects of varying degrees of complexity.
Barber
SportClips
Plano
05.2015 - 07.2018
- Met strict health code standards with proper sanitizing of tools and attachments
- Handled cash, debit, and credit card transactions
- Satisfied clients fully with quality cuts and fast service
- Helped guests feel welcome by conversing about hair, personal topics, and local news
- Managed successful business bringing in $42,000 in yearly revenue.
- Provided expert advice on hair care routines, product recommendations, and at-home maintenance tips for clients.
- Consistently received positive performance reviews from guests.
Catering Sales Manager
Jimmy Johns
Highland Park
10.2012 - 03.2015
- Elevated catering group's profile in the Highland Park market with strategic promotions, successful networking, and stellar events
- Optimized sales management by assessing marketing potential of new and existing store locations based on available statistics and expenditures
- Optimized operations based on evaluations of performance against budget targets, business goals, and guest satisfaction
- Managed all back-end processes to smoothly execute catering jobs, including producing proposals and contracts, updating client files, and preparing team instructions
- Maintained catering budgets with strict cost controls and waste management.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Cashier
Marshalls
Dallas
09.2009 - 01.2011
- Balanced cash drawer at beginning and end of each shift
- Engaged with customers while completing cash register transactions
- Maintained clean, organized, and well-stocked checkout areas
- Trained new retail team members in customer service and company policies
- Promoted loyalty programs and store cards.
- Set up new sales displays each week with fresh merchandise.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
Insurance
03.2022
Dual License - Cosmetology
Ogle School Hair Skin Nails
Denton, TX02.2016
High School Diploma -
Gateway Charter High School
Dallas, TX05.2011
Skills
- Spreadsheet tracking
- Event coordinating
- Schedule maintenance
- Database administration
- Brand optimization
- Word processing
- Project Management
- Hospitality and accommodation
- Attention to detail
- Microsoft Office
- Number-savvy
- Decision-Making
Awards
- National Honor Society
- DHA Founding Award Scholarship
- Emerald Eagle Scholarship
Timeline
Claims Associate
State Farm
01.2022 - 07.2023
Administrative Financial Assistant
AWC
03.2021 - 12.2021
Barber
SportClips
05.2015 - 07.2018
Catering Sales Manager
Jimmy Johns
10.2012 - 03.2015
Cashier
Marshalls
09.2009 - 01.2011
Insurance
Dual License - Cosmetology
Ogle School Hair Skin Nails
High School Diploma -
Gateway Charter High School