Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shajayla Yancy

Minneapolis,USA

Summary

Skilled in diverse food preparation and serving tasks, with experience spanning from kitchen prep to customer service.Possessess strong organizational skills, ability to work efficiently under pressure, and commitment to maintaining high standards of hygiene and quality. Contributed positively to team dynamics and consistently received positive feedback for speed and accuracy in fulfilling orders.

Overview

8
8
years of professional experience

Work History

Dietary Aide/Server

Monarch Healthcare Management
Golden Valley, USA
09.2024 - 12.2024
  • Observed special diets prescribed by physicians or nutritionists.
  • Cleaned and maintained dining room during and after each meal service.
  • Prepared and served meals according to dietary guidelines.
  • Maintained a safe working environment by following all safety protocols.
  • Assisted with preparation of snacks and other light meals.
  • Provided assistance with meal setup, serving, and clean up as needed.
  • Assembled and served meals according to specific guest requirements.

SR Loan Servicing Specialist

Huntington Bank
05.2019 - 08.2024
  • Researches and analyzes each situation thoroughly to ensure information to the customer is accurate, complete, and timely.
  • Proficient in Microsoft use, CRM software, Cisco and more
  • Ability to Navigate easily with multiple screens.
  • Handles 70-100+ calls a day.
  • Computer skills sufficient to navigate multiple desktop applications while communicating to customers.
  • Resolves routine problems and takes the necessary action to satisfy customers and internal departments.
  • Always providing best customer service on every call.
  • Continually portrays and projects a positive and professional image of TCF.
  • Has a thorough knowledge of TCF policy and procedure. Keeps currently informed of changes in policy, procedure, and services to provide accurate information to customers.
  • Handles more difficult or complex calls such as online banking or critical products and services.

Pre-k Assistant Teacher

The Goddard School
05.2017 - 05.2019
  • Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play
  • Lesson Planning activities befitting the objectives of the curriculum.
  • Changing diapers, clothes, and toilet training toddlers
  • Feeding and caring for children in classroom
  • Maintaining appropriate and informative parent-teacher relations
  • Documenting schoolwork and goals met by children to prepare for conferences.

Education

PSYCHOLOGY SOCIAL WORK MAJOR -

CLARK ATLANTA UNIVERSITY
Atlanta, GA
05.2017

HIGH SCHOOL DIPLOMA -

WAYZATA HIGH SCHOOL
Plymouth, MN
05.2016

Skills

  • Customer service
  • Meal preparation
  • Food safety
  • Time management
  • Effective communication
  • Dining room setup
  • Cleaning and sanitizing
  • Attention to detail
  • Organizational skills

References

References available upon request.

Timeline

Dietary Aide/Server

Monarch Healthcare Management
09.2024 - 12.2024

SR Loan Servicing Specialist

Huntington Bank
05.2019 - 08.2024

Pre-k Assistant Teacher

The Goddard School
05.2017 - 05.2019

PSYCHOLOGY SOCIAL WORK MAJOR -

CLARK ATLANTA UNIVERSITY

HIGH SCHOOL DIPLOMA -

WAYZATA HIGH SCHOOL

Similar Profiles

CREATE PROFILE