Shaka Hudson
Miramar,United States
Overview
11
11
years of professional experience
Work History
Category Sales Advisor
Best Buy
Fort Lauderdale, FL
07.2024 - Current
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Assisted in the development of training materials for new advisors, improving overall team performance.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Promoted customer loyalty programs to increase customer retention and repeat purchases.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
Consultant
Best Buy
Fort Lauderdale, FL
02.2024 - 07.2024
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
FNOL claims representative
National General
Remote
06.2023 - 02.2024
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
- Trained new Claims Representatives on company policies, procedures, and software systems, improving overall team productivity.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Verified client information by analyzing existing evidence on file.
Senior Sales Consultant
Best Buy
Pembroke Pines, FL
02.2021 - 04.2023
- Coordinated sales presentations tailored specifically for individual clients'' needs and preferences.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Utilized CRM software to track leads, monitor progress, and maintain accurate records of all client interactions.
- Boosted sales revenue by developing and implementing effective sales strategies.
- Established strong client relationships for increased customer loyalty and repeat business.
- Mentored junior sales consultants, providing guidance and support for career growth.
- Exceeded customer requirements with accurate and deliverable solutions.
Third Key
Magnolia Audio Video
Pembroke Pines, FL
01.2020 - 01.2021
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices.
- Maintained open communication with management regarding sales performance, employee relations, and suggested improvements for the store''s operations.
- Assisted in training new team members, ensuring they quickly adapted to company policies and procedures.
- Opened and closed the store according to established protocols, ensuring the safety of all employees and assets.
Audio Video System Designer
Best Buy
Pembroke Pines, Florida, United States
01.2018 - 01.2021
- Improved public event spaces by creating immersive soundscapes and visually engaging displays using advanced AV technologies.
- Maintained up-to-date knowledge of emerging technologies in order to provide clients with innovative solutions that met their evolving needs.
- Designed comprehensive audio-video systems, ensuring seamless integration and optimal performance.
- Optimized system performance by conducting thorough testing and troubleshooting procedures.
Magnolia Home Theater expert
Best Buy
Sunrise, Florida, United States
03.2016 - 01.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Sales Representative
Best Buy
Aventura, Florida, United States
11.2013 - 02.2016
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
Diploma -
North Miami Beach Sr. High School
North Miami Beach, FL05.2005
Skills
- Exceeding Targets
- Technology Solutions
- Customer Engagement
- Customer Relationship Management
Personal Information
Shaka Hudson
Experienced System Designer and Sales Consultant
Shaka.hudson@gmail.com
305-896-9495
Timeline
Category Sales Advisor
Best Buy
07.2024 - Current
Consultant
Best Buy
02.2024 - 07.2024
FNOL claims representative
National General
06.2023 - 02.2024
Senior Sales Consultant
Best Buy
02.2021 - 04.2023
Third Key
Magnolia Audio Video
01.2020 - 01.2021
Audio Video System Designer
Best Buy
01.2018 - 01.2021
Magnolia Home Theater expert
Best Buy
03.2016 - 01.2018
Sales Representative
Best Buy
11.2013 - 02.2016
Diploma -
North Miami Beach Sr. High School