Holly Dean
Atlanta,GA
Summary
Motivated team player with a strong background in software sales and office management seeking new work experiences. A passion for communicating and providing great leadership for a positive work environment. Well-rounded with exceptional eye for detail, strong work ethic, and the ability to adapt to changes in the workforce.
Overview
9
9
years of professional experience
Work History
Senior Sales Development Representative
FieldEdge Software
01.2022 - Current
- Working closely with potential clients answering questions on the features and functionality of the software to assess the customers needs and developed customized solutions to drive sales.
- Working closely with multiple departments to ensure that our future and current customers are well taken care of.
- Keeping up to date with market competitors, trends, and the companies product offerings.
- Maintaining and actively working a pipeline of 300-500 prospects, hitting daily, monthly and quarterly KPIs.
- Demonstrated ability to consistently hit monthly quota requirements hitting 100% or more to quota month over month.
Customer Success Outreach Project
FieldEdge
07.2023 - 09.2023
- Chosen to lead a special project to assist our Customer Success team in client outreach with the goal of converting all clients to completion of new protocol requirement for an integration partner, Twilio.
- Acted as a liaison between internal CAT's team, internal Customer Success team, Twilio support team and customer base to ensure that all customers have understood and completed required Governments forms and training.
- Utilized Zendesk to respond to client questions and resolve issues within the database.
- Responsible for leading the team of 2 other colleagues in reaching out to entire customer base and converting their status to completion by the required due date.
Office Manager and Former Sales Associate
Sonia Says
07.2015 - 01.2022
- Produced upwards of $200,000 in customer sales annually.
- Built working relationships with clients for retention.
- Coordinated with local and international vendors, interacting with vendors, resolving client and vendor accounts effectively, providing information with top-notch customer service.
- Provided customer support with troubleshooting and resolving issues.
- Handled clients and vendor paperwork, invoices, and tracking of all orders.
- Responsible for closing the books month to month and translating that information to the tax and marketing team.
- Tracking customer purchases to predict sales opportunities, and following current trends of the industry
Education
Bachelor of Science - Mary Frances Early College of Education Through The Department of Kinesiology
The University of Georgia
Athens, GA08.2021
Associate of Arts - Mass Communications
The University of North Georgia
Dahlonega, GA05.2018
Skills
Multi-faceted sales and customer success executive with expertise in:
- Relationship building
- Exceeding Targets
- Team Leadership
- Communication
- Account Management
Timeline
Customer Success Outreach Project
FieldEdge
07.2023 - 09.2023
Senior Sales Development Representative
FieldEdge Software
01.2022 - Current
Office Manager and Former Sales Associate
Sonia Says
07.2015 - 01.2022
Bachelor of Science - Mary Frances Early College of Education Through The Department of Kinesiology
The University of Georgia
Associate of Arts - Mass Communications
The University of North Georgia
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