Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaka Roques

St. Cloud,MN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Human Services Technician

Community Behavioral Health Hospital
08.2022 - Current
  • Acted as mandatory reporter of abuse.
  • Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
  • Educated clients on mental health, wellness and recovery topics.
  • Documented vital signs to inform nurses and physicians of changes in patient status.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Established positive relationships with clients and assessed goals, working hard to address individual needs.

Mental Health Practitioner

Refractions LLC
09.2021 - 06.2022
  • Worked collaboratively with medical professionals regarding patient care.
  • Monitored and recorded patients' progress to determine success of treatments.
  • Observed and monitored client behavior and responses to treatment.
  • Encouraged patients to discuss experiences in group and individual settings.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources

Catholic Charities- AmeriCorps Emergency Response

Catholic Charities
05.2021 - 08.2021

• Assist with brief counseling with the client to help identify needs and resources for financial assistance.

• Register clients for the food Shelf/ Beehive and verify statistical information via phone.

• Assist with administrative assistant duty when needed.

Residential Supervisor

BridgesMN
07.2019 - 05.2021
  • Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
  • Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
  • Coordinated all staffing schedules and made sure that each shift had adequate coverage.
  • Scheduled fun social and recreational activities for residents.
  • Participated in staff meetings and training to stay informed on policies and procedures.
  • Enforced rules and regulations to maintain order and safety in residence hall.
  • Promoted diversity and inclusion to create welcoming and inclusive living environment for all patient and staff.

Crisis Response Team Lead

BridgesMN
03.2019 - 06.2019
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Investigated and resolved issues affecting an incident has occur.
  • Use cognitive behavior therapy to assist youth in recognizing and redirecting poor habits.

Direct Support Professional

BridgesMN
12.2018 - 02.2019
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Overnight Direct Care Staff

REM Central Lakes
12.2017 - 11.2018
  • Administered medication as directed by physician.
  • Remained alert to problems or health issues of clients and competently responded.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.

Direct Support Professional

J And J Holmes
05.2017 - 11.2017
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with self-administered medications.

Direct Support Professionals

Divine House Inc.
07.2015 - 04.2017
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Transported clients to medical and dental appointments to provide support.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

Education

Bachelor of Science - Community Health Services

Saint Cloud State University
Saint Cloud, MN
08.2021

Associate of Arts - Accounting And Business Management

Ridgewater College
Willmar, MN
12.2018

Skills

  • Oral and Writing Communication
  • Safety Drills
  • Emotional Support
  • Process Research
  • Self-Motivated
  • Patient-Centered Care

Timeline

Human Services Technician

Community Behavioral Health Hospital
08.2022 - Current

Mental Health Practitioner

Refractions LLC
09.2021 - 06.2022

Catholic Charities- AmeriCorps Emergency Response

Catholic Charities
05.2021 - 08.2021

Residential Supervisor

BridgesMN
07.2019 - 05.2021

Crisis Response Team Lead

BridgesMN
03.2019 - 06.2019

Direct Support Professional

BridgesMN
12.2018 - 02.2019

Overnight Direct Care Staff

REM Central Lakes
12.2017 - 11.2018

Direct Support Professional

J And J Holmes
05.2017 - 11.2017

Direct Support Professionals

Divine House Inc.
07.2015 - 04.2017

Bachelor of Science - Community Health Services

Saint Cloud State University

Associate of Arts - Accounting And Business Management

Ridgewater College
Shaka Roques