Shakaila Simon
Houston,TX
Summary
Customer service professional with experience in retail, food service, and event coordination. Skilled in handling payments, scheduling, and client interactions with a friendly and professional demeanor. Strong multitasker with excellent communication and organizational abilities, eager to bring a welcoming and efficient front desk presence to a salon or spa environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Event Coordinator
Business Owner
03.2021 - Current
- Help clients plan events accordingly with items such as, budget outline, select venues and client choices
- Managed event planning and execution using strong attention to detail and communication skills.
- Oversaw event day tasks and responded to last-minute changes and challenges.
- Resolved any issues that arose during events in a professional manner while maintaining composure under pressure.
- Provided exceptional customer service by responding promptly to inquiries from attendees or vendors.
- Created detailed budgets and tracked expenses to stay within allocated amounts.
- Negotiated contracts with vendors for best prices without compromising quality standards.
- Created and maintained event expenditures and budgets, timelines, and vendor and supply orders.
- Designed and managed event timelines to meet deadlines.
- Assisted in developing promotional materials including flyers, banners. for targeted audiences.
Campaign Volunteer
Election Campaign
Houston, TX
10.2023 - 01.2024
- Organized and coordinated outreach activities such as phone banking, canvassing, and voter registration drives.
- Collected data from surveys conducted during field operations
- Composed original copy for press releases highlighting key messages of the campaign.
COVID-19 Screener
Texas Children's Hospital
Houston
08.2022 - 12.2022
- Greeted patients and ensured they were comfortable while waiting
- Made follow up appointments for patients and answered the phone, updated patience appointments
- Followed up in email with patient queries.
- Maintained up-to-date knowledge of COVID-19 testing and contact tracing protocols and procedures.
- Monitored and reported COVID-19 screening results to management.
- Reduced risk of cross-contamination and patient infection by sterilizing and cleaning equipment.
- Completed Covid-19 questionnaires for all people entering establishment.
- Adapted quickly to changing processes due to new regulations or updated guidance from public health authorities.
Customer Service
Preventice Call Center
- Assisted customers with questions and concerns regarding their policies
- Took initiative to organize front-desk filing systems
- Multi tasked while completing various tasks such as completing calls, filing claims, and emailing documents to policy holders and agents.
- Utilized customer service skills to manage difficult conversations.
- Provided customer service to external clients regarding account inquiries.
- Performed quality assurance audits on customer service representatives' performance.
- Delivered outstanding customer service through effective communication techniques.
- Developed customer service protocols and trained staff on proper customer service techniques.
- Provided customer service support via phone, chat, and email.
- Managed multiple conversations simultaneously while delivering excellent customer service.
Education
MARKETING CANDIDATE -
Lone star University
Houston, Tx 08.2025 - 08.2025
Skills
- Appointment scheduling & calendar management (Fresha, Vagaro, Mindbody, Google Calendar)
- Client greeting, check-in/check-out, and phone/email communication
- POS transactions, payment processing, and retail sales support
- Knowledge of salon/spa services (hair, nails, facials, massage, skincare products)
- Strong customer service, active listening, and conflict resolution abilities
- Multitasking & time management in fast-paced environments
- Team collaboration with stylists, estheticians, and management
- Professional demeanor, polished appearance, and client confidentiality awareness
- Customer service
Certification
CPR & First Aid Certified
Community Service
Stock Assistant, Houston Food Bank, Houston, TX, 05/01/24, 07/31/24, Organized and maintained shelves with a focus on product visibility, ensuring merchandise was properly priced and labeled., Maintained a clean and organized work environment that met health and safety standards at all times., Demonstrated strong attention to detail when verifying product codes, quantities, expiration dates or other information required.
Volunteer Experience
Campaign Volunteer, Election Campaign, Houston, TX, 10/01/23, 01/31/24, Organized and coordinated outreach activities such as phone banking, canvassing, and voter registration drives., Collected data from surveys conducted during field operations., Composed original copy for press releases highlighting key messages of the campaign.
Key Qualifications
Over 1 year's experience of customer service. A self-motivated and disciplined individual with a strong work ethic and proven track record. Dependable, personable, and dedicated to great customer engagements.
Timeline
MARKETING CANDIDATE -
Lone star University
08.2025 - 08.2025
Campaign Volunteer
Election Campaign
10.2023 - 01.2024
COVID-19 Screener
Texas Children's Hospital
08.2022 - 12.2022
Event Coordinator
Business Owner
03.2021 - Current
Customer Service
Preventice Call Center