Shakailah Reed
Arlington,TX
Summary
Dedicated customer service specialist with a focus on driving client satisfaction through strategic relationship management and teamwork. Successful in onboarding and training personnel, optimizing workflows, and resolving client issues efficiently. Noted for promoting a collaborative environment that supports teamwork and operational effectiveness.
Overview
8
8
years of professional experience
Work History
Lead Package Handler
OnTrac
DeSoto, Texas
06.2026 - Current
- Streamlined loading and unloading processes for packages from delivery trucks, enhancing overall workflow.
- Sorted packages by size and destination to ensure on-time delivery.
- Performed damage inspections on packages prior to shipment processing to uphold quality control.
- Maintained clean and organized work areas in facility to support a safe working environment.
On-Site Recruiter
Manpower
Fort Worth, TX
11.2022 - 07.2025
- Conducted interviews and screened resumes to identify top candidates for specific roles.
- Collaborated with hiring managers to define staffing requirements and align expectations.
- Built and maintained client and candidate relationships, enhancing recruitment outcomes.
- Provided mentorship and training to junior recruiters on hiring best practices.
Med Tech
Meadowview Assisted Living
Arlington, TX
08.2022 - 11.2022
- Managed medication for residents, ensuring adherence to strict protocols for safety and compliance.
- Observed vital signs and documented any health changes in resident records.
- Collaborated with nursing staff to create individualized care plans addressing specific resident needs.
- Updated patient information on electronic medical charts, maintaining accuracy and confidentiality.
Shift Lead Sergeant
Allied Universal
Fort Worth, TX
01.2022 - 07.2022
- Optimized coverage by managing employee schedules and coordinating shifts effectively.
- Supervised daily operations to ensure adherence to safety protocols.
- Conducted regular site inspections to evaluate security measures and address potential vulnerabilities.
- Monitored access control systems to enhance security of facilities and personnel.
- Promptly resolved client concerns, fostering strong professional relationships.
Caregiver
Wilcare Dallas Inc
Arlington, TX
11.2018 - 10.2021
- Fostered client well-being through consistent companionship and emotional support.
- Assisted with daily living activities, enhancing client comfort and dignity.
- Maintained safe, clean environment to support client well-being.
- Communicated with families to address client needs and implement necessary adjustments.
- Delivered medications according to precise schedules for optimal health outcomes.
Learning Ambassador
Amazon Fulfillment Center
Fort Worth, TX
10.2019 - 10.2020
- Facilitated learning sessions to deepen team knowledge of fulfillment processes, fostering better operational understanding.
- Defined goals and expectations for trainees to ensure alignment and clarity in learning objectives.
- Shared operational insights and problem-solving strategies to assist team members.
- Conducted training sessions for new hires on safety procedures and operational protocols to enhance onboarding experience.
Education
High school diploma - General Education
John Adams High School
01-2010
Skills
- Inventory sorting and package handling
- Loading and unloading operations
- Quality control
- Safety inspections
- Operational efficiency
- Problem resolution
- Attention to detail
- Team collaboration
- Client communication
Personal Information
Driving License: Driver's License
Timeline
Lead Package Handler
OnTrac
06.2026 - Current
On-Site Recruiter
Manpower
11.2022 - 07.2025
Med Tech
Meadowview Assisted Living
08.2022 - 11.2022
Shift Lead Sergeant
Allied Universal
01.2022 - 07.2022
Learning Ambassador
Amazon Fulfillment Center
10.2019 - 10.2020
Caregiver
Wilcare Dallas Inc
11.2018 - 10.2021
High school diploma - General Education
John Adams High School