Shakanda Ray
Martinsburg
Summary
I'm known for my reliability and adaptability in a work setting. I work hard to increase customer satisfaction. I posses strong communication and collaboration skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Airborne Christian Academy
01.2023 - Current
- Delivered engaging lesson plans to diverse classrooms, fostering student participation and interest.
- Managed classroom behavior effectively, ensuring a positive learning environment for all students.
- Collaborated with full-time teachers to support curriculum implementation and student assessment strategies.
- Adapted instructional materials to meet varied learning needs and styles of students across grade levels.
IN HOME & TRAVELING COSMETOLOGIST
Self Employed Services
02.2016 - 12.2017
- Executed a variety of hair cutting, coloring, and styling techniques to enhance client satisfaction.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety regulations.
- Educated clients on proper hair care techniques and product usage to promote healthy hair maintenance.
- Demonstrated high level of customer service to increase retention and satisfaction.
SALES ASSOCIATE
Staples
01.2013 - 11.2015
- Delivered exceptional customer service by assisting customers with product selection and inquiries.
- Processed sales transactions accurately using point-of-sale systems.
- Collaborated with team members to restock shelves, ensuring optimal product availability.
AFTERSCHOOL ASSISTANT
Marie’s Afterschool
11.2011 - 08.2012
- Transporting students
- Providing a safe learning environment for students
- Supervised daily activities, ensuring safe and engaging environment for students.
- Developed strong problem-solving skills when addressing conflicts or disputes that arose among students during the after-school hours.
- Assisted with homework completion, ensuring that each student understood the material before moving on to new concepts.
SALES ASSOCIATE
Citi Trends
06.2009 - 11.2009
- Maintained knowledge of store promotions and product features to enhance customer engagement.
- Trained new associates on operational procedures and customer service standards.
- Developed promotional displays that increased product visibility and drove sales growth.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
SALE ASSOCIATE/Department Manager
Goody’s Family Clothing
03.2008 - 02.2009
- Assisted customers in product selection, enhancing overall shopping experience.
- Trained new associates on sales techniques and store procedures to improve team performance.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Education
High School Diploma -
Hoke County High School
Raeford, North Carolina05-2006
Skills
- Hard worker
- Adaptable
- Personable
- Organized
Certification
Basic Health and Safety in childcare,
Medication Administration, and
Mandate to Report, Responsibility to prevent child Abuse and Neglect
Timeline
Substitute Teacher
Airborne Christian Academy
01.2023 - Current
IN HOME & TRAVELING COSMETOLOGIST
Self Employed Services
02.2016 - 12.2017
SALES ASSOCIATE
Staples
01.2013 - 11.2015
AFTERSCHOOL ASSISTANT
Marie’s Afterschool
11.2011 - 08.2012
SALES ASSOCIATE
Citi Trends
06.2009 - 11.2009
SALE ASSOCIATE/Department Manager
Goody’s Family Clothing
03.2008 - 02.2009
High School Diploma -
Hoke County High School