Kaitlyn Devoll
Martinsburg
Summary
Customer-focused Guest Service Ambassador known for productivity and efficient task completion. Specialize in conflict resolution, communication, and time management. Excel in empathy, active listening, and adaptability to ensure guest satisfaction and positive experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Service Ambassador
Valley Health-Winchester Medical Center
Winchester
04.2024 - Current
- Greeted patients and visitors, ensuring a welcoming environment.
- Assisted patients with check-in procedures and appointment confirmations.
- Trained new employees on guest service protocols and hospital policies.
- Assisted with any special requests or needs of the guests.
- Provided information on hospital services and amenities to enhance patient experience.
- Coordinated communication between departments for seamless service delivery.
Dietary Clerk
Valley Health-Winchester Medical Center
Winchester
04.2022 - 04.2024
- Managed patient meal orders and dietary preferences.
- Coordinated with kitchen staff to ensure accurate meal preparation and delivery.
- Updated patient nutritional information.
- Provided excellent customer service to patients regarding meal options and concerns.
- Maintained routine meal schedules and serving times.
Education
High School Diploma -
Musselman High School
Inwood, WV05-2022
Skills
- Patient and visitor relationship management
- Health information security
- Active listening
- Effective communication
- Attention to detail
- Complaint handling
- Guest accommodations
- First aid training
- Verbal and written communication
Certification
UTD BLS certification
Timeline
Guest Service Ambassador
Valley Health-Winchester Medical Center
04.2024 - Current
Dietary Clerk
Valley Health-Winchester Medical Center
04.2022 - 04.2024
High School Diploma -
Musselman High School