Versatile hospitality expert specializing in mixology and guest relations. Committed to creating exceptional customer experiences, managing inventory, and training staff to maximize service quality and operational efficiency in fast-paced settings.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Guest Service Ambassador
The Langham Hotel
New York, New York
07.2026 - Current
Managed check-in and check-out processes efficiently for smooth operations.
Assisted in managing guest inquiries and resolving concerns promptly.
Coordinated room assignments and ensured cleanliness before guest arrival.
Scheduled deliveries of flowers, gifts and balloons and made guest reservations for spa services and dining.
Prepared invoices for guests, delivering to rooms on day of check-out and answering follow-up questions.
Bartender and Server
Spice Symphony
04.2025 - Current
Delivered exceptional customer service, ensuring guest satisfaction through attentive interactions.
Crafted innovative cocktail recipes that elevated menu offerings and enriched customer experience.
Trained new staff on bar operations to promote teamwork and streamline service efficiency.
Managed inventory levels by tracking supplies and coordinating reorders, ensuring consistent stock availability.
Bartender
The Mark Hotel
New York, New York
01.2025 - 06.2025
Crafted cocktails and beverages to meet customer preferences and uphold quality standards.
Mixed cocktails and beverages following established recipes and standards.
Ensured cleanliness and organization of bar area to enhance operational efficiency and guest satisfaction.
Balanced cash drawer at end of each shift to verify accuracy of funds and maintain financial integrity.
Bartender and Server
Saar NYC Management
07.2023 - 05.2025
Addressed customer complaints about food or beverage service promptly, ensuring satisfactory resolutions.
Coordinated with chefs on food pairings for cocktails or beer selections.
Created and executed bartender training programs and policies to enhance service quality.
Analyzed monthly sales reports to pinpoint improvement areas and growth opportunities.
Delegated work to staff, setting priorities and goals.
Bartender and Server
Taj Indian Restaurant
03.2021 - 03.2023
Supported team by serving food and beverages and efficiently bussing tables to enhance guest experience.
Created new menu items based on customer feedback and industry trends.
Developed strategies for improved operational efficiency and customer satisfaction.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at the bank.
Partnered with local businesses to establish joint promotions and events, increasing community engagement.
Bartender
Spice Symphony
03.2018 - 02.2021
Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Balanced daily registers and generated sales reports for management.
Restocked ice bins throughout shift to ensure availability for drinks. and coolers as needed throughout shift.
Monitored customer orders and ensured timely communication with kitchen staff. all orders made by customers and communicated them promptly to kitchen staff.
Participated in weekly team meetings to discuss goals and objectives set by management.
Monitored bar inventory and promptly restocked low items before depletion.
Bartender
Hyatt Regency Chesapeake Bay
03.2017 - 03.2018
Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Collected and organized daily till totals and tips.
Balanced daily registers and generated sales reports for management.
Poured wine, beer and cocktails for patrons.
Displayed and retained extensive knowledge of liquors, wines and entrees.
Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Worked in close collaboration with team members to ensure customers received high-quality service.
Attended regular training sessions to stay updated on new products or trends.
Senior Bartender
Star Foods
06.2016 - 02.2017
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Greeted frequent visitors by name and explained new promotions.
Contributed ideas for increasing revenue through creative marketing strategies and promotional activities.
Poured, mixed and blended pre-mixes for expected daily cocktail needs.
Displayed and retained extensive knowledge of liquors, wines and entrees.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Greeted guests with friendliness and professionalism.
Head Bartender
Classic India Restaurant
09.2013 - 10.2015
Resolved customer complaints in a professional manner while adhering to company policies and procedures.
Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
Maintained a clean work area with appropriate safety standards according to health regulations.
Inspected beverage quality regularly to ensure freshness.
Bartender
Ambience Hospitality
04.2012 - 08.2013
Arranged bottles and glasses behind bar to make attractive displays.
Neatly sliced and pitted fruit for garnishing drinks.
Completed regular bar inventories and daily requisition sheets.
Cleaned up spills and broken glassware and safely disposed of sharp pieces.
Performed opening and closing duties including restocking supplies.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Associate
Sahara Star
03.2011 - 03.2012
Analyzed sales data to identify trends and adjust sales strategies accordingly.
Greeted guests and provided menus.
Ensured that each guest was served courteously, quickly, and efficiently.
Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Performed opening and closing duties such as setting up the dining area, restocking supplies.
Explained menu items, describing ingredients and cooking methods upon request.
Followed health safety guidelines when preparing and serving food products.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.