Seph McAndrew
Philadelphia,PA
Summary
Detail-oriented professional with a versatile background in video production and client services. Skilled in conflict resolution and enhancing customer experiences, with measurable achievements in service quality and content engagement. Ready to contribute to organizational success through creative solutions.
Overview
9
9
years of professional experience
Work History
Guest Service Ambassador
Motto
Philadelphia, Pennsylvania
10.2025 - Current
- Facilitated guest check-in and check-out processes to ensure seamless arrivals and departures.
- Resolved guest inquiries while providing detailed information on local attractions.
- Managed guest feedback through surveys and direct interactions to inform service improvements.
- Increased hotel quarterly review score from 70% to 93% within one month.
Videographer/Photographer
Freelance
Philadelphia, Pennsylvania
08.2016 - Current
- Coordinated client schedules to enhance shoot day efficiency.
- Produced engaging videos tailored for social media platforms.
- Captured high-quality headshots for business professionals and performers.
- Created content for small brands, special events, and live performances.
Massage Therapist
The Lodge At Woodloch
Hawley, Pennsylvania
03.2024 - 03.2025
- Delivered therapeutic bodywork to address client needs effectively.
- Developed customized massage plans based on physical conditions and concerns.
- Maintained detailed records of client preferences and treatment histories.
- Collaborated with spa team to enhance guest experiences during services.
Content Creator
VaynerMedia
New York, New York
07.2021 - 03.2023
- Executed planning, production, and editing of social media content, enhancing engagement despite tight deadlines.
- Hosted and directed client activations nationwide to strengthen brand presence.
- Leveraged social listening expertise to develop original, audience-focused content.
- Provided mentorship to junior creators, cultivating enhanced productivity and creativity within the team.
Education
Bachelor of Arts - Writing For Film And Stage
The University of The Arts
Philadelphia, PA05-2020
Skills
- Content production
- Detail orientation and troubleshooting
- Conflict resolution and problem solving
- Time management expertise
- Tourism industry knowledge
- Photography and video editing proficiency
- Storytelling skills
- Interpersonal skills
Timeline
Guest Service Ambassador
Motto
10.2025 - Current
Massage Therapist
The Lodge At Woodloch
03.2024 - 03.2025
Content Creator
VaynerMedia
07.2021 - 03.2023
Videographer/Photographer
Freelance
08.2016 - Current
Bachelor of Arts - Writing For Film And Stage
The University of The Arts