Andrea Bradley
Hudsonville,MI
Summary
Personable professional effective in building productive relationships, resolving complex issues and winning customer loyalty. Skilled in tackling issues and concerns with poise. Passionate multi-tasker with strong background in customer relations and communication. Driven to meet company performance objectives with heart and dedication.
Overview
27
27
years of professional experience
Work History
Guest Service Ambassador
Gun Lake Casino
01.2023 - 11.2023
- Handled customer complaints to satisfy and retain guests.
- Cash Handling
- Handle taxable information to report and file to IRS.
- Recordkeeping with upmost confidentiality
- Small Machine repairs and maintenance
Licensed Professional Realtor
Five Star Real Estate
06.2019 - 08.2022
- Handled day-to-day real estate transactions to consistently grow client base and increase revenue..
- Wrote contracts to outline sales and purchases of properties.
- Liaised between clients and industry professionals for smooth and timely closings.
- Developed comprehensive marketing plans for property listings, resulting in increased exposure and faster sales.
Account Executive
Lanser Broadcasting
10.2018 - 06.2019
- Sales account manager that helped clients develop and implement effective radio ads on radio station.
- Worked closely with businesses to market their business to station listeners.
- Created ad schedules and payment plans for advertising companies.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
Licensed Real Estate Agent & Home Stager
City2Shore
03.2017 - 06.2019
- Increased client satisfaction by providing exceptional customer service and maintaining strong communication throughout the buying or selling process.
- Generated new leads through networking events, referrals, and social media marketing efforts.
- Developed tailored marketing plans for property listings to maximize exposure and attract potential buyers.
- Managed transaction timelines to ensure deadlines were met and deals closed on time, leading to satisfied clients and repeat business.
Board Member /Lead Youth Mentor
Daystar Outreach
2012 - 05.2019
- Served as advocate and ambassador for organization by fully engaging, identifying and securing resources and partnerships to advance mission.
- Served as youth mentor
- Program Director for seasonal camp program
- Curriculum writing
Paraprofessional
Allendale Public Schools
2011 - 10.2018
- Substitute classroom and Special Education Paraprofessional
- Library Aide/Media Specialist
Author, Writer
Freelance
10.1996 - 08.2018
- Published children's book author.
- 20+ years in writing experience.
- Education and certification in screenwriting.
- Partners well with editors, agents and illustrators.
- Knowledge of publication process.
Independent Living Instructor
Hope Network Rehabilitation Services
03.2015 - 08.2018
- Supervised and/or provided hands on assistance in residents' activities of daily living and self-care tasks and other resident-related care tasks as assigned.
- Administers medications, charted medical issues
- Intervened in crisis situations as needed promoting safety of residents.
Fine Arts Director
Life Stream
2014 - 10.2015
- Director of a community arts festival
- Directed and coordinated marketing activities and policies to promote events.
Writer
Demand Media Studios, EHow.com, Suite101
01.2011 - 08.2013
- Wrote and edited short-form content for website and emagazine publication.
Retail Manager
New To You
2012 - 2013
- Hired for store transfer and launch
- Inventory intake, pricing and displays
- Volunteer coordinating
- Promotional sales and event planning
Brand Ambassador
VIP Desk
09.2010 - 01.2011
- Order processing, calls and customer service for a major retailer
Owner, Retail Manager
My Sister's Secret
.1 -1 - .1 -1
- Controlled store inventory and reviewed cash handling and operations reports.
- Trained and developed new employees
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Kept orderly and accurate accounting records by monitoring sales documentation.
Owner, Retail Manager
Seasons
.1 -1 - .1 -1
- Cultivated customer loyalty to enhance retention by delivering outstanding service.
- Coordinated, collected and maintained vendor and organizational and inventory records
- Oversaw business budget planning, accounting functions, purchasing and payroll.
Education
Bachelor of Science - Psychology
Cornerstone University
Grand Rapids, MI05.2025
One year of education -
Grand Valley State University
Allendale, MITwo years of education - Interior Design
Kendall College of Art And Design
Grand Rapids, MIHigh School Diploma -
Freedom High School
Hudsonville, MI05.1993
Skills
- Leadership initiative
- Sales and Client Services
- Transaction Coordinating
- Administrative tasks
- Marketing and social media
- Computer program and Internet proficiency
- Problem-solving and Resourcefulness
- Creative and Content Writing
- Client Intake and Retention
- Interpersonal Skills and Communication
- Multitasking
Timeline
Guest Service Ambassador
Gun Lake Casino
01.2023 - 11.2023
Licensed Professional Realtor
Five Star Real Estate
06.2019 - 08.2022
Account Executive
Lanser Broadcasting
10.2018 - 06.2019
Licensed Real Estate Agent & Home Stager
City2Shore
03.2017 - 06.2019
Independent Living Instructor
Hope Network Rehabilitation Services
03.2015 - 08.2018
Writer
Demand Media Studios, EHow.com, Suite101
01.2011 - 08.2013
Brand Ambassador
VIP Desk
09.2010 - 01.2011
Author, Writer
Freelance
10.1996 - 08.2018
Board Member /Lead Youth Mentor
Daystar Outreach
2012 - 05.2019
Paraprofessional
Allendale Public Schools
2011 - 10.2018
Fine Arts Director
Life Stream
2014 - 10.2015
Retail Manager
New To You
2012 - 2013
Owner, Retail Manager
My Sister's Secret
.1 -1 - .1 -1
Owner, Retail Manager
Seasons
.1 -1 - .1 -1
Bachelor of Science - Psychology
Cornerstone University
One year of education -
Grand Valley State University
Two years of education - Interior Design
Kendall College of Art And Design
High School Diploma -
Freedom High School
Additional Information
References and evaluations available upon request.
Certification
Professional Life Coach
Experience and Volunteer Work
Non-Profit Board Member, Event Coordinator, Art Program Director, Foster Parent and Sports Program Booster.
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