Shakara Dyson
Customer Service
Philadelphia,PA
Summary
Account consultant with 5+ years of experience in business and residential markets. Skilled in managing sensitive situations with diplomacy and resourcefulness. Highly organized and proficient in computer applications. Aiming to enhance client loyalty and brand awareness for a forward-thinking company.
Overview
8
8
years of professional experience
Work History
Delivery Driver
Instacart
Philadelphia, PA
04.2024 - Current
- Provided friendly customer service about delivery status and accommodated special requests.
- Navigated routes with relevant map programs and GPS systems.
Retention Specialist
Ionos
Philadelphia, PA
04.2020 - 03.2024
- Cultivated relationships with account owners to develop tailored technology proposals addressing client challenges.
- Aligned technology solutions with business needs to enhance client retention and satisfaction.
- Analyzed customer feedback to identify trends and refine service offerings.
Professional Services Coordinator
Frontline Education
Malvern, PA
04.2018 - 11.2018
- Coordinated daily operations by managing phone and email communications, securing venues, and organizing major events.
- Utilized Salesforce and DocuSign to create, track orders, send contracts, and process invoices.
- Managed schedules and logistics for departmental meetings and events.
Education
Associate of Science - Psychology
Montgomery County Community College
Blue Bell, PA12-2025
Skills
- Call management
- Customer service
- Schedule and event coordination
- Time management and dependability
- Attention to detail
- Multitasking
- Conflict resolution
- Problem-solving
- Data entry
- Data analysis
- Active listening and mentoring
Technology Profile
- Google Workspace
- Windows/macOS
- Slack,Teams, Zoom
- CRM systems
- Microsoft Office Suite
Timeline
Delivery Driver
Instacart
04.2024 - Current
Retention Specialist
Ionos
04.2020 - 03.2024
Professional Services Coordinator
Frontline Education
04.2018 - 11.2018
Associate of Science - Psychology
Montgomery County Community College