Shakara Rivera
Lithonia,GA
Summary
Results-driven sales performer with a solid history of success in bringing in new customers, managing revenue streams, and maintaining solid account relationships. Continuously monitor competitors and research market conditions to stay responsive and successful in dynamic environments. Persuasive negotiation and program management abilities.
Overview
9
9
years of professional experience
Work History
Assistant Director of Sales
W Atlanta - Midtown
05.2018 - 02.2023
- I managed a team of sales representatives, providing guidance, coaching, and support.
- We achieved sales goals and service targets by cultivating and securing new customer relationships.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- We achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
- Established pricing strategies to maintain competitive pricing and maximize profits.
- Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
Sales Manager
W Atlanta Buckhead
03.2016 - 07.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Established and cultivated solid business relationships with new or existing customers.
Sales Events Coordinator
Renaissance Atlanta Midtown
04.2014 - 08.2018
- Managed administrative logistics of events planning, event booking, and event promotions.
- Trained and supervised event staff to complete tasks on time.
- Evaluated existing plans, processes, and events planning services to identify opportunities for improvement.
- Developed detailed event reports, documenting all aspects of each event.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Oversaw event registration process by collecting and tracking attendee information.
- Created detailed timelines and budgets for events to meet all deadlines.
Education
Bachelor of Science - Business Administration, Marketing/Sales
Georgia State University
Atlanta, GA05.2011
Skills
- Team Recruiting and Onboarding
- Developing Partnerships
- Team Mentorship
- Business Development and Planning
- Customer Order Management
- Social Media Marketing
- Customer Needs Assessments
- Event Oversight
- Regional Sales and Support
- Sales Strategy Development
- Operational Processes
- Sales Forecasting
- Scheduling Meetings
- Customer Inquiries
- Contract Management
- Service Quality
- Creative Strategies
- Providing Feedback
- Salesforce Software
- Budgeting and Expenditures
Timeline
Assistant Director of Sales
W Atlanta - Midtown
05.2018 - 02.2023
Sales Manager
W Atlanta Buckhead
03.2016 - 07.2018
Sales Events Coordinator
Renaissance Atlanta Midtown
04.2014 - 08.2018
Bachelor of Science - Business Administration, Marketing/Sales
Georgia State University
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