Keriamber Ratliff
Terrell,TX
Summary
Results-driven sales and operations leader with experience in education services, regulatory compliance, customer acquisition, and cross-functional process improvement. Proven track record of top sales performance, leading teams, driving adoption of premium offerings, and aligning departments to improve revenue operations. Skilled in presentations, training, vendor coordination, and workflow optimization.
Overview
5
5
years of professional experience
Work History
Assistant Director of Sales
Enlightium Academy
Spokane, WA
12.2025 - Current
- Served as subject-matter resource on multi-state private school funding regulations.
- Delivered live presentations to large audiences explaining enrollment options and requirements.
- Conducted comparative analysis of overlapping platforms and worked directly with vendors to validate capabilities.
- Worked cross-functionally with accounting leadership to implement streamlined tuition revenue initiatives.
Sales Lead
Enlightium Academy
Spokane, WA
11.2024 - 11.2025
- Top sales performer across all reporting periods
- Independently drove cross-functional alignment to eliminate process bottlenecks and improve sales execution.
- Initiated improvements that increased adoption of the highest-tier enrollment option
- Provided onboarding and coaching to temporary staff annually to improve sales effectiveness
- Managed junior sales representatives, fostering a collaborative team environment focused on results.
Sales Consultant
Enlightium Academy
Spokane, WA
12.2021 - 11.2024
- Developed and delivered customized educational solutions to meet client needs.
- Cultivated strong relationships with prospective students and families, enhancing enrollment rates.
- Coordinated sales presentations and informational sessions to showcase academic programs effectively.
Front Desk Night Auditor
Marriott
Terrell, TX
05.2021 - 12.2021
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Reconciled daily financial transactions, maintaining accuracy in cash handling and reporting.
- Coordinated with housekeeping to uphold high cleanliness standards across facilities.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
Environmental Operations Manager
Blackjack Disposal
Terrell, TX
11.2020 - 05.2021
- Oversaw daily operations, ensuring compliance with safety regulations and company policies.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Skills
- Cross-functional collaboration across sales, finance, and operations teams
- Revenue operations management including enrollment, billing, and collection workflows
- Regulatory compliance and policy implementation across multi-state requirements
- Sales enablement and staff training to improve performance and onboarding speed
- Process improvement and workflow optimization to remove operational bottlenecks
- Client presentations and stakeholder communication for large audiences and consultations
Timeline
Assistant Director of Sales
Enlightium Academy
12.2025 - Current
Sales Lead
Enlightium Academy
11.2024 - 11.2025
Sales Consultant
Enlightium Academy
12.2021 - 11.2024
Front Desk Night Auditor
Marriott
05.2021 - 12.2021
Environmental Operations Manager
Blackjack Disposal
11.2020 - 05.2021