Shakayla Mannie
Atlanta,GA
Summary
Ambitious and reliable patient care technician with 4+ years of experience fulfilling medical needs of
diverse populations and optimizing health services. Skilled at performing health care administrative tasks.
Overview
4
4
years of professional experience
Work History
Patient Care Assistant
Mobile Infirmary
03.2023 - 05.2024
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Enhanced patient comfort by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Remote Customer Service Rep
Alorica
03.2023 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Patient Care Technician
USA HOSPITAL
08.2020 - 10.2022
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
Education
High School Diploma -
Jonesboro High School
Atlanta05.2018
Skills
- Medical Terminology
- Vital Signs Documentation
- Written and verbal communication
- Multitasking ability
- Patient Monitoring
Timeline
Patient Care Assistant
Mobile Infirmary
03.2023 - 05.2024
Remote Customer Service Rep
Alorica
03.2023 - 04.2024
Patient Care Technician
USA HOSPITAL
08.2020 - 10.2022
High School Diploma -
Jonesboro High School