SHAKAYLA MAYBERRY

• Opened and assigned criminal cases to the appropriate courts and delivered case materials for further processing.
• Organized and maintained legal documents and case records, ensuring completeness and accuracy for quick access during legal proceedings.
• Recorded legal documents and reviewed submissions for accuracy and required legal information.
• Used computerized data-entry, word-processing, and file-maintenance systems to enter, retrieve, and maintain information.
• Managed telephone calls, greeted visitors, provided general information, and directed inquiries to ensure efficient communication with personnel.
• Routed incoming calls, recorded messages, and responded to email and fax correspondence.
• Facilitated processing of incoming and outgoing mail, distributing documents to appropriate departments to support timely operations.

● Communicate with members to ensure that their needs are addressed-telephonically regarding

Provided assistance for electric and gas service inquiries

● Investigate & resolve damage claims

● Establish and maintain members' accounts

● Monitor and ensure the accuracy of account information on a continuous basis● Process payments

● Process request to start/cancel service

● Communicating with other departments regarding members accounts via email, chat and

telephonically

● Monitor and ensure the accuracy of account information on a continuous basis

• Photographed and examined decedents for visible injuries during the investigative process.
• Acquired procedural knowledge for interviewing witnesses and gathering relevant information to enhance investigative accuracy.
• Coordinated with law enforcement and social service agencies to facilitate effective investigations and address case-related needs.
• Recorded interactions and ensured maintenance of accurate, confidential case files to support ongoing investigations.