Shakeela Creighton
Portsmouth,VA
Summary
Highly organized and dependable professional with a knack for effectively managing multiple priorities while maintaining a positive attitude. Demonstrated success in assuming additional responsibilities to ensure the accomplishment of team goals.
Reliable Customer Service Executive used to building lasting client relationships. Seeking the opportunity to boost a company's success through attention to detail and the drive for excellence.
Award-winning Customer Service Executive proudly promoting a career resolving issues quickly and effectively. Looking for a service-driven opportunity building customer loyalty and improve relationship building.
Overview
10
10
years of professional experience
Work History
Warehouse Receiving Clerk
STIHL
Virginia Beach, Virginia
06.2023 - Current
- Improved warehouse efficiency by accurately receiving, processing, and organizing incoming shipments.
- Assisted in optimizing warehouse layout for efficient space utilization, resulting in better organization and improved workflow.
- Ensured compliance with safety regulations by maintaining a clean and hazard-free work environment at all times.
- Supported warehouse operations by assisting with picking, packing, and loading orders as needed during peak periods.
- Handled day-to-day shipping and receiving overseeing more than 75 packages per day.
- Recorded inventory data using warehouse management systems.
- Maintained cleanliness and orderliness of the receiving area daily.
- Stocked shelves with received inventory, ensuring accuracy of product counts.
Operations Administrator
Russell's Heating, Cooling, Plumbing
Chesapeake, Virginia
09.2018 - 06.2023
- Provided technical direction or support to installation teams during installation, start-up, testing, system commissioning or performance monitoring
- Reviewed entry and work permits and analyzed pre- and post-installation photos
- Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly
- Used discretion and sound judgement in using company materials and supplies
- Identified issues promptly and notified technicians immediately regarding potential project delays
- Completed owner paperwork and obtained all necessary information, including warranty, invoice, and payment reminders
- Coordinated, scheduled and executed in-depth data entry projects for customer's satisfaction
- Reviewed customer Install and Install Follow up data to assess issues and determine eligibility for potential solutions.
- Provided answers to customer questions via phone and email, typically within 2 hours.
- Managed daily operations for heating, cooling, and plumbing services.
- Coordinated scheduling for technicians and service appointments.
- Processed invoices and handled financial transactions promptly.
- Trained new staff on company policies and operational procedures.
- Executed administrative tasks such as filing documents, ordering supplies.
- Worked closely with cross-functional teams to coordinate activities across departments.
Customer Service Manager
FREEDOM WASH
02.2016 - 09.2018
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems
- Plan and conduct new employee orientation to foster positive attitude toward organizational objectives
- Oversee the evaluation, classification and rating of occupations and job positions.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Education
High School Diploma -
TALLWOOD HIGH SCHOOL
VIRGINIA BEACH, VIRGINIASkills
- Financial administration
- Certified Forklift Driver
- Inventory Software
- Handheld Scanners
- Data entry accuracy
- Order processing
- Financial transaction handling
- Job costing
- Bookkeeping
- Supplies ordering
Timeline
Warehouse Receiving Clerk
STIHL
06.2023 - Current
Operations Administrator
Russell's Heating, Cooling, Plumbing
09.2018 - 06.2023
Customer Service Manager
FREEDOM WASH
02.2016 - 09.2018
High School Diploma -
TALLWOOD HIGH SCHOOL