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Shakeela Jones
Customer Service
Albany,Georgia
Work Preference
Summary
Dedicated professional in customer service with proven skills in problem-solving and team collaboration. Committed to enhancing customer satisfaction through effective communication and innovative solutions.
Overview
15
15
years of professional experience
Work History
Wing Assbler
Thrush Aircraft
Albany, GA
11.2022 - Current
- Resolved customer issues with knowledgeable and friendly service to ensure high satisfaction.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Collaborated with diverse coworkers to achieve goals and resolve issues related to products and services.
- Collaborated with cross-functional teams to strategize and execute projects.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Developed innovative ideas and solutions that improved team performance and outcomes.
Customer Service Representative
Walmart
Albany, Georgia
04.2011 - 10.2022
- Responded to customer requests for products, services, and company information.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy
Clearwater, FL07-2007
High School Diploma -
Southwest Georgia Institute of Education
Albany, Ga06-2002
Skills
- Project execution
- Customer needs assessment
- Product knowledge
- Problem solving
- Team collaboration
- Customer service
Timeline
Wing Assbler
Thrush Aircraft
11.2022 - Current
Customer Service Representative
Walmart
04.2011 - 10.2022
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy
High School Diploma -
Southwest Georgia Institute of Education