SHAKEEMA EDMONDSON
Rocky Mount,United States
Summary
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
Alorica
Tunas, MO
10.2024 - Current
- Resolved customer inquiries efficiently through multiple channels, ensuring high satisfaction levels.
- Developed training materials for onboarding new team members, enhancing knowledge retention and performance.
- Collaborated with cross-functional teams to streamline complaint resolution processes, reducing turnaround time.
- Implemented feedback mechanisms to improve service delivery and customer engagement strategies.
- Analyzed call data to identify trends, driving process improvements and operational efficiency.
Work From Home Agent
Apple
Raleigh, NC
05.2020 - 09.2024
- Managed customer inquiries through multiple channels, ensuring prompt and effective resolution.
- Developed and maintained extensive product knowledge to enhance customer support interactions.
- Collaborated with team members to refine communication processes for improved service quality.
- Implemented feedback mechanisms to identify areas for service improvement and customer satisfaction.
Education
BBA - Health Concentration
Stayer University
Washington, DC01.2020
High School Diploma -
Edgecombe Community College
Tarboro, NC01.2009
Skills
- Customer relationship management
- Employee development and management
- Policies and procedures
- Call center experience
- Customer service
- Inbound customer service
- Complaint handling
Timeline
Customer Care Representative
Alorica
10.2024 - Current
Work From Home Agent
Apple
05.2020 - 09.2024
BBA - Health Concentration
Stayer University
High School Diploma -
Edgecombe Community College