SHAKEEMA FREEMAN

• Maintained strong education of medical terminology and information regarding medications.
• Developed exemplary skills in negotiation, task prioritization and decision-making from working with various levels of personnel.
• Assisted in development and implementation of policies, procedures, and regulations for unit operations.
• Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
• Maintain constant communication between nurses, doctors, and patients to ensure the smooth flow of information.
• Manage patient appointments, insurance verification, and medical record-keeping using Epic.
• Attend to patient needs, providing transportation assistance, appointment scheduling, and handling inquiries.
• Coordinate with hospital staff to manage unit workflow, ensuring patient comfort and timely service.
• Handle patient intake and discharge processes, ensuring adherence to HIPAA and hospital protocols.

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Key accomplishments:

• Increased patient satisfaction by 15% through efficient communication and resolution of inquiries.
  
• Implemented a tracking system for medical equipment using Epic, improving equipment availability and reducing delays.

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• Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
• Warmly greeted patients and visitors and made each feel welcome.
• Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
• Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
• Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
• Maintained confidentiality of patient data and condition to safeguard health information.
• Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
• Helped other staff with patient transfers by moving patients between departments.
• Collected laboratory specimens, dropped off at laboratories and picked up test results.

• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Generated repeat business through exceptional customer service.
• Supervised day-to-day operations to meet performance, quality and service expectations.
Supervisedvised resident and students Providedvided crisis intervention and counseling
• Conducted performance evaluations and provided constructive feedback to employees.
Collaboratedorated with clients, families and medical staff
• Implement individual service plans.

• Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Monitored clients' progress and tracked client services to provide crisis interventions.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Facilitated individual and group sessions to promote positive behavior change for clients.
• Developed and implemented comprehensive case management plans to address client needs and goals.
• Established and maintained relationships with key stakeholders.
• Provided leadership, guidance and support to staff members.