Shakeema Hooper
Warsaw,NC
Summary
Dependable [Job Title] bringing over [Number] years of experience in [Type] settings delivering exceptional administrative and operational support. Knowledgeable about [Type] program operations, procedures and regulatory requirements. Coordinate smooth daily actions to optimize program activities.
Proficient Program Assistant driven to maintain smooth operations through knowledgeable and skilled support. Successful at working in both team-based and self-directed capacities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Program Assistant
Peer Recovery 365
Warsaw, NC
06.2024 - 06.2025
- Collaborated with cross-functional teams to develop innovative solutions for complex challenges.
- Maintained detailed records of all program activities, data collection, and evaluation results.
- Participated in weekly team meetings to provide updates on individual projects and assist colleagues with any issues they may have encountered during their work.
- Assisted in the coordination of program activities and resources, including scheduling meetings, preparing materials, and providing administrative support.
PCA
Trinity Home Care & Resource
Goldsboro, North Carolina
05.2023 - 10.2024
- Educated families about proper nutrition for their loved ones in order to maintain good health.
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
- Transported clients from one location to another in an efficient manner.
Call Center Representative
Alorica
Jacksonville, North Carolina
02.2021 - 04.2022
- Developed effective working relationships with team members across multiple departments.
- Maintained records of customer interactions, transactions, comments and complaints.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Identified opportunities to upsell additional products or services when appropriate.
Education
High School Diploma -
James Kenan High School
Warsaw, NC06-2017
Skills
- Data analysis
- Project management
- Record keeping
- Client transportation
- Meal preparation
- Medication reminders
- Cleaning
Certification
- Peer Support Specialist ( May 2022 )
Timeline
Program Assistant
Peer Recovery 365
06.2024 - 06.2025
PCA
Trinity Home Care & Resource
05.2023 - 10.2024
Call Center Representative
Alorica
02.2021 - 04.2022
High School Diploma -
James Kenan High School