Shakeeta Adams
Customer Service Specialist
Newark,DE
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. A Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Warehouse Associate
Target Distribution Center
07.2022 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Performed inventory control, such as counting, and stocking merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Collaborated with team members to achieve daily pick and pack goals.
- Consistently lifted materials weighing as much as 50 pounds
Customer Service Representative
Accu Staffing
10.2021 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Inbound Stow Associate
Amazon
08.2019 - 07.2020
- Continuously lift items weighing up to 50 pounds out of totes and placed on correct shelves
- Use hand-held scanner to sort over various size products onto appropriate shelves daily
- Reorganize staging areas to increase stowing rates to reduce task of time.
- Maintained clean and organized workspaces to uphold safety standards
Packaging Operator
Chelten House Products
06.2017 - 08.2018
- Maintained optimal production schedules by safely and quickly operating packaging machinery of various types and at various stages of production lines
- Secured finished packaged items for shipment by hand tying, sewing, gluing, stapling or attaching fasteners to boxes
- Removed finished products from machines and separated rejected items based on standard grading qualifications.
- Supported new employees with training in proper stripping, packaging, inventory management, and cleaning
Warehouse Associate
Green Chef Corporation
07.2014 - 09.2014
- Delicately packed fresh organic ingredients and recipe card in standard shipping boxes
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Constructing, Labeling and organizing packaging materials
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Checked packages and merchandise for damage and notified vendors.
Customer Service Specialist
Sitel
01.2014 - 04.2014
- Offered stellar customer service to differentiate and promote company's brand
- Reviewed account and service histories to identify trends and issues
- Documented conversations with customers to track requests, problems and solutions
- Evaluated customer account information to assess current issues and determine potential solutions.
Education
High School Diploma -
Glasgow High School
Newark, DE06.1997
Skills
- Automated dialer experience
- Customer Service
- Data entry
- Team-oriented
- Communication Skills
- Billing Inquiries
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Warehouse experience
- Account Management
- Food Preparation
- Product Packaging
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Warehouse Associate
Target Distribution Center
07.2022 - Current
Customer Service Representative
Accu Staffing
10.2021 - 06.2022
Inbound Stow Associate
Amazon
08.2019 - 07.2020
Packaging Operator
Chelten House Products
06.2017 - 08.2018
Warehouse Associate
Green Chef Corporation
07.2014 - 09.2014
Customer Service Specialist
Sitel
01.2014 - 04.2014
High School Diploma -
Glasgow High School
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