SHAKEETA TAYLOR
Gary,IN
Summary
Dynamic Shipping and Receiving Clerk at Ryder Integrated Logistics with a strong focus on accuracy and proactive logistics coordination. Enhanced operational efficiency through effective communication and organizational strategies, achieving significant improvements in inventory management and shipping accuracy. Committed to workplace safety and fostering a collaborative team environment.
Professional logistics specialist with solid background in shipping and receiving operations. Adept at inventory management, order processing, and maintaining accurate records. Strong focus on team collaboration and achieving results. Reliable and adaptable with keen eye for efficiency and accuracy.
Overview
10
10
years of professional experience
Work History
Shipping and Receiving Clerk
Ryder Integrated Logistics
Elwood, IL
07.2020 - Current
- Oversaw shipping and receiving operations, ensuring accuracy and compliance with safety protocols.
- Managed inventory control processes, implementing procedures to enhance stock accuracy and reduce discrepancies.
- Trained new staff on operational workflows, promoting adherence to company standards and efficiency in tasks.
- Coordinated with cross-functional teams to streamline logistics operations, improving overall service delivery times.
- Developed and maintained effective relationships with carriers and vendors to optimize transportation solutions.
- Analyzed shipping data to identify trends, recommending process improvements for enhanced operational performance.
- Implemented best practices for warehouse organization, contributing to improved workflow and space utilization.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Led initiatives focused on reducing shipping costs while maintaining service quality and customer satisfaction levels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
- Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
- Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.
- Enhanced warehouse organization by implementing a barcode tracking system for incoming shipments.
- Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Mentored new team members on shipping and receiving protocols, fostering a collaborative work environment focused on achieving common objectives.
- Trained new staff on warehouse procedures, ensuring high standard of workmanship and safety practices.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Processed required paperwork to expedite handling of shipped and received goods.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
- Partnered with representatives from different carriers to arrange materials shipments.
- Conducted research to address shipping errors and packaging mistakes.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
Lead CSR
NFI Logistics
Elwood, IL
11.2015 - 07.2020
- Led customer service team, ensuring high-quality support and effective resolution of client inquiries.
- Developed training materials to enhance staff performance and improve service efficiency.
- Implemented process improvements that streamlined operations, reducing response times for customer issues.
- Collaborated with logistics teams to optimize inventory management and fulfillment processes.
- Monitored key performance indicators, driving accountability and achieving departmental goals.
- Facilitated communication between departments to enhance service delivery and operational synergy.
- Mentored junior staff, fostering a culture of continuous improvement and professional development.
- Assisted in the development of training materials to standardize employee knowledge and performance.
- Reduced wait times for customers by efficiently managing high call volumes during peak periods.
- Trained new hires on company policies and procedures, ensuring consistent quality of service delivery.
- Monitored industry trends to stay up-to-date on best practices for enhancing customer relations management techniques.
- Implemented feedback from customers to improve processes and enhance overall user experience.
- Acted as a liaison between clients, sales representatives, and other internal teams to ensure seamless collaboration efforts.
- Provided exceptional support to clients, fostering long-term relationships built on trust and reliability.
- Streamlined communication between departments for improved efficiency and customer experience.
- Responded to customer requests for products, services, and company information.
- Cross-trained and backed up other customer service managers.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
Education
High School Diploma -
James H Bowen
Chicago, IL06-1998
Skills
- Strong focus on accuracy
- Proactive and independent
- Logistics coordination
- Organizational time strategies
- Effective communication
- Punctual and reliable
- Warehousing operations
- Warehouse safety
Timeline
Shipping and Receiving Clerk
Ryder Integrated Logistics
07.2020 - Current
Lead CSR
NFI Logistics
11.2015 - 07.2020
High School Diploma -
James H Bowen