Shakeia Cartwright
Dallas,TX
Summary
Outgoing manager familiar with cash and food handling procedures. Possesses strong communication and time management skills. Reliable, punctual and works well under pressure. Proficient in customer service, food handling, preparation and Point of Sale (POS) transactions. Seeking restaurant position with opportunities for advancement in management.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Manager
Subway
Dallas, TX
06.2011 - 05.2017
- Consistently provided friendly guest service and heartfelt hospitality.
- Greeted customers and provided excellent customer service.
- Promptly and empathetically handled guest concerns and complaints.
- Prepped items for later use to save staff time during busy hours.
- Handled currency and credit transactions quickly and accurately.
- Verified that prepared food met all standards for quality and quantity.
- Cross-trained and coordinated scheduling with team members to ensure seamless service.
- Strictly followed all cash, security, inventory and labor policies and procedures.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Sandwich artist / co-manager
Subway
Addison, TX
07.2009 - 07.2011
- Cross-trained and coordinated scheduling with team members to ensure seamless service.
- Promptly and empathetically handled guest concerns and complaints.
- Assembled food orders while maintaining appropriate portion control.
- Handled currency and credit transactions quickly and accurately.
- Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
- Reported to each shift on time and ready to work.
sales associate
ExxonMobil
Mesquite, TX
06.2000 - 11.2006
- Pleasantly and courteously interacted with customers.
- Consistently provided friendly guest service and heartfelt hospitality.
- Handled currency and credit transactions quickly and accurately.
- Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
- Reported to each shift on time and ready to work.
Crew Member
Wendy's
Mesquite, TX
06.2008 - 12.2013
- Pleasantly and courteously interacted with customers.
- Operated the drive-through window and sales register quickly and efficiently.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
- Prepared fountain drinks and ice cream items.
- Prepared all food orders within a 2-3 minute time frame.
- Handled currency and credit transactions quickly and accurately.
Education
High School Diploma - undefined
1994
Skills
- Organized multi-tasker
- Customer-oriented
- Point of Sale (POS) system operation
- Good with numbers and math
- Dedicated team player
- Restaurant operations
- Fast and efficient service worker
- Friendly and helpful
- Quick learner
Timeline
Manager - Subway
06.2011 - 05.2017
Sandwich artist / co-manager - Subway
07.2009 - 07.2011
Crew Member - Wendy's
06.2008 - 12.2013
sales associate - ExxonMobil
06.2000 - 11.2006
Skyline High School - High School Diploma,
Certification
Registered Food Service Manager