Donna Sayles
Albuquerque,NM
Summary
Highly proactive manager with 20+ years of experience in team leadership in the restaurant and hospitality industries. Background includes sales, management and front and back-of-the-house operations.
Overview
18
18
years of professional experience
Work History
Manager
Foxs Pizza Den
9221 Coors Blvd. NW
11.2012 - 11.2016
- Carefully interviewed, selected, trained and supervised staff.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations and procedures.
- Prepared for and executed new menu implementations.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
Manager
Centerplate Qualcomm Stadium
9449 Friars Rd. San Diego, CA 92108
06.2008 - 06.2012
- Oversaw team of 9-12 cashiers and service staff.
- Encouraged development of new cashiers with positive reinforcement.
- Trained new cashiers on procedures, customer service and sales techniques.
- Assisted in maintaining preparation and service areas in a sanitary condition
- Consistently provided friendly guest service and heartfelt hospitality.
- Assembled food orders while maintaining appropriate portion control.
- Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets.
- Followed food safety procedures according to company policies and health and sanitation regulations.
- Strictly followed all cash, security, inventory and labor policies and procedures.
- Routinely moved and stocked food products weighing up to 50 pounds.
- Prepped items for later use to save staff time during busy hours.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations and procedures.
Manager
Little Caesars Pizza
9720-C Mission Gorge Rd. Santee, CA 92071
04.1999 - 01.2008
- Carefully interviewed, selected, trained and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations and procedures.
- Prepared for and executed new menu implementations.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
- Maintained high standards of customer service during high-volume, fast-paced operations.
Education
High School Diploma -
Clark County Community College
attended 1 1.2 years
Skills
- Customer-oriented
- Point of Sale (POS) system operation
- Quick learner
- Organized multi-tasker
- Able to lift 50 pounds
- Friendly and helpful
- Valid NM driver’s license
- Late-night shift availability
- Good with numbers and math
- Fast and efficient service worker
- Skilled upseller
- Accustomed to shift work
- Restaurant operations
- Dedicated team player
- Service-oriented
- Inventory control and record keeping
- Dynamic, friendly hostess
- Staff scheduling
- Natural leader
- Food service background
- Strong work ethic
- Point of Sale (POS) system operation
- Passion for customer satisfaction
- Conflict resolution techniques
- Results-oriented
- Business operations expertise
Additional Information
- Alcohol Servers License
- Pass all Background Checks
Timeline
Manager
Foxs Pizza Den
11.2012 - 11.2016
Manager
Centerplate Qualcomm Stadium
06.2008 - 06.2012
Manager
Little Caesars Pizza
04.1999 - 01.2008
High School Diploma -
Clark County Community College