Shakeida Moultrie
Taylor,MI
Summary
Quality-focused logistics specialist dedicated to problem-solving with tenacity and meticulous attention to detail. Proven track record in optimizing operations and streamlining processes, delivering high-quality logistics support and exceptional customer service. Expertise in transportation management, coordination, and vendor relations, with a strong emphasis on team collaboration. Recognized for adaptability in dynamic environments and a commitment to achieving results through excellent problem-solving and communication skills.
Overview
15
15
years of professional experience
Work History
Senior Logistics Coordinator
Ascent Logistics
Belleville, MI
02.2018 - 03.2025
- Coordinated logistics for ground shipments, optimizing processes for ocean and international transport.
- Established and maintained relationships with global freight forwarders to ensure consistent and reliable service delivery.
- Day to day interaction with customers to constantly monitor their current and future transportation needs.
- Constantly monitor all loads while updating the dispatch boards and making sure freight arrives in a timely manner.
- Recognize potential logistics problem areas and recommend the appropriate solution.
- Coordinated international shipments, ensuring compliance with customs regulations and documentation requirements.
- Supported team members in resolving complex settlement issues, fostering a collaborative work environment.
- Administered carrier insurance certification processes to ensure compliance and operational efficiency.
Server
Red Lobster
Dearborn Heights, MI
02.2016 - 02.2020
- Consistently provided professional, friendly and engaging service.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Precisely described menu items and special offerings and appropriately identified wine pairings.
- Trained new servers on menu offerings, service standards, and operational procedures.
- Directed server team operations to ensure efficient service delivery.
Estimator/ CSR
Dearborn Collision
Dearborn Heights, MI
05.2013 - 01.2016
- Provided estimates for car repairs, and also called the insurance adjusters to see which parts were covered.
- Provide estimates to insurance company.
- Asked open-ended questions to assess customer needs.
- Provided an elevated customer experience to generate a loyal clientele.
Customer Service Representative
Innovative Teleservices, Inc.
Allen Park, MI
04.2010 - 03.2013
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Acted professionally and patiently when addressing negative customer feedback.
- Met or exceeded service and quality standards every review period.
- Managed high call volume with tact and professionalism.
Education
High School Diploma -
Catherine Ferguson Academy
Detroit, MI06.1998
Licensed Esthetician - undefined
Dorsey School of Beauty
Taylor, MI06.2021
Skills
- Results-driven under deadlines
- Logistics optimization
- Logistics coordination
- Client support
- Effective problem resolution
- Decision-making
- Transportation planning
- Effective customer support
Accomplishments
- Led process improvement for carrier accessorial charges, reducing billing disputes and improving accuracy
- Successfully managed end-to-end export and import processes, from booking to final delivery
- Acted as primary point of contact for steamship lines, freight forwarders, customs brokers, and overseas agents
Timeline
Senior Logistics Coordinator
Ascent Logistics
02.2018 - 03.2025
Server
Red Lobster
02.2016 - 02.2020
Estimator/ CSR
Dearborn Collision
05.2013 - 01.2016
Customer Service Representative
Innovative Teleservices, Inc.
04.2010 - 03.2013
Licensed Esthetician - undefined
Dorsey School of Beauty
High School Diploma -
Catherine Ferguson Academy