Shakeila Andrews
Raleigh,NC
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Billing Operations Specialist
Grail
06.2022 - Current
- Utilized Google workspace productivity app to manage workload and collaborate with colleagues remotely.
- Process payments in Xifin Billing platform for payment and pull Report using Xifin BI.
- Accurately documents all customer interactions in Salesforce CRM while demonstrating ownership of each interaction, seeing all cases through to completion
- Offered assistance in implementing and developing training programs.
- Tested Amazon Web Services and hardware prior to deployment.
Patient Account Representative
WakeMed Health & Hospitals
07.2017 - 04.2022
- Efficiency operated EPIC Healthcare system to register patients for visit, collect payment and verify insurance.
- Negotiated challenging priorities, and handled multiple tasks consecutively
- Maintained accounts with payment and billing information to ensure timely cash flow
- Proficiency operated computer system applying good navigation skills, typing skills and focus on accuracy.
- Utilized Microsoft Office to create letters and other documents.
Health Services Account Representative
Vidant Medical Center
11.2015 - 10.2019
- Registered patient in hospital EHR system (EPIC)
- Promoted positive customer service and excellent phone etiquette
- Received, sorted, entered specimen into Laboratory Information System (SunQuest), labeled with barcode labels and processed
- Read, understand, and comply with departmental polices, protocols, and procedures
- Provided exceptional service to 100's of patients per day by employing tact and urgency.
Patient Service Technician
Laboratory Corp of America
04.2016 - 07.2017
- Performed data entry of patient information in accurate and timely manner
- Processed billing information and collect payments when required
- Prepared all collected specimens for testing and analysis
- Maintained patient and specimen information logs
- Provided superior customer services to all patients.
Phlebotomy Services Representative
Quest Diagnostics
04.2013 - 11.2015
- Researched test/client information and confirmed and verified all written and electronic orders by utilizing lab technology systems or directory of services
- Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Order
- Assist with compilation and submission of monthly statistics and data.
- Handled insurance verification tasks using Quest LIS and eClinical works to validate patient insurance information.
Patient Services Technician
Laboratory Corp of America
10.2012 - 04.2013
- Performed blood collection by venipuncture and capillary technique from patients of all age groups
- Collected specimens for drug screens, paternity test, alcohol etc
- Performed data entry of patient information in accurate and timely manner
- Inputted accurate patient insurance, billing and payment information in eClinical works.
- Provided superior customer services to all patients.
Laboratory Technician
Freedom Hill Community Health Center
11.2008 - 06.2011
- Preformed blood collections by venipuncture and capillary techniques
- Centrifuged blood samples as outlined in clinical protocols
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Trained new associates in laboratory procedures and standards.
- Operated and performed preventative maintenance on laboratory equipment and instruments.
Education
Certificate - IT Support Technology
Wake Technical Community College
Raleigh, NC03.2024
Certificate - Accounting Technology And Bookkeeping
Wake Technical Community College
Raleigh, NC05.2022
Associate of Science - Business Administration
Pitt Community College
Winterville, NC05.2014
Skills
- QuickBooks Online
- Collaborative Team Player
- Google Suite
- SalesForce CRM
- Critical Thinking Skills
- Microsoft Windows and Office
- Customer Service
- Software Applications
- Inbound and Outbound calls
- Xifin Billing
- Epic EHR
- Technical Support
Certification
- CompTIA ITF+ Certification- anticipate March 2024
- CompTIA A+ Certification- anticipate March 2024
Timeline
Billing Operations Specialist
Grail
06.2022 - Current
Patient Account Representative
WakeMed Health & Hospitals
07.2017 - 04.2022
Patient Service Technician
Laboratory Corp of America
04.2016 - 07.2017
Health Services Account Representative
Vidant Medical Center
11.2015 - 10.2019
Phlebotomy Services Representative
Quest Diagnostics
04.2013 - 11.2015
Patient Services Technician
Laboratory Corp of America
10.2012 - 04.2013
Laboratory Technician
Freedom Hill Community Health Center
11.2008 - 06.2011
Certificate - IT Support Technology
Wake Technical Community College
Certificate - Accounting Technology And Bookkeeping
Wake Technical Community College
Associate of Science - Business Administration
Pitt Community College
- CompTIA ITF+ Certification- anticipate March 2024
- CompTIA A+ Certification- anticipate March 2024
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