ShaKeitha Green
Monrovia,CA
Summary
Professional in customer success with robust experience in driving client satisfaction and retention. Skilled in relationship building, problem-solving, and delivering tailored solutions. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, effective communication, and strategic thinking.
Overview
13
13
years of professional experience
Work History
Project Manager, Education Success
MIND Education
06.2025 - 06.2026
- Led virtual and onsite professional learning programs that strengthen instructional practice, increase educator engagement, and support successful implementation of mathematics solutions.
- Collaborated with cross-functional teams to develop and improve instructional resources and professional learning offerings.
- Led core curriculum pilots and special initiatives by tracking outcomes, gathering feedback, and communicating results to stakeholders.
- Managed cross-functional implementation projects from planning through execution by coordinating timelines, aligning stakeholders, mitigating risks, and ensuring successful project delivery.
- Drove organizational initiatives by leading onboarding, presenting at national conferences, documenting best practices, and improving operational processes.
- Conducted implementation health reviews, analyzed performance metrics, facilitated strategic stakeholder meetings, and delivered data-driven recommendations that increased customer adoption, strengthened engagement, and supported long-term program success.
- Led cross-functional teams to deliver educational programs on time and within budget.
- Developed project plans, timelines, and resource allocation strategies to optimize workflow efficiency.
Senior Solutions Strategist
MIND Education
10.2023 - 06.2025
- Collaborated with Sales, Customer Success, Product, and Executive Leadership to support strategic accounts through executive presentations, product demonstrations, webinars, and solution consulting.
- Developed scalable strategies and processes to support district expansion and customer growth opportunities.
- Developed scalable sales enablement, onboarding, certification, and partner education programs that improved product knowledge and customer engagement.
- Designed onboarding, certification, and coaching resources to strengthen product knowledge and sales effectiveness.
- Analyzed market trends and developed feedback loops to improve team performance and customer engagement.
- Developed comprehensive strategic plans aligned with organizational goals to enhance program effectiveness.
- Analyzed educational data to identify trends and inform strategy adjustments for improved student outcomes.
Professional Learning Operations Lead
MIND Education
07.2020 - 10.2023
- Managed nationwide professional learning operations supporting successful customer onboarding and implementation.
- Led onboarding, coaching, certification, and professional development for Education Consultants to ensure consistent, high-quality customer experiences.
- Coordinated large-scale professional learning programs by managing schedules, stakeholder communications, and resource planning.
- Collaborated with instructional design teams to continuously improve learning experiences using participant feedback and performance data.
- Streamlined operational workflows, enhancing efficiency across multiple departments.
- Developed and implemented process improvements, resulting in reduced turnaround times.
Education Success Manager
MIND Education
12.2013 - 07.2020
- Served as a trusted advisor and Customer Success partner for K–12 schools and districts, guiding customers through onboarding, implementation, adoption, and long-term program success.
- Facilitated onsite and virtual professional development sessions for teachers and administrators.
- Monitored implementation progress, led data-driven meetings, and provided recommendations for continued success.
- Developed long-term strategic relationships with district leaders, administrators, and educators to improve adoption, customer satisfaction, and implementation outcomes.
- Fostered client relationships to enhance user experience and satisfaction.
- Developed strategic initiatives to improve service delivery and client retention.
Education
Master of Arts - Education Technology
California State University, Dominguez Hills
Bachelor of Arts - Child Development
California State University, Los Angeles
Skills
- Relationship building
- Strategic planning
- Schedule management
- Stakeholder communications
- Advanced problem solving
- Cross-functional collaboration
- Coaching and mentoring
- Data review
- Presentations
- Technical support
- Meeting facilitation
- Customer relations specialist
Accomplishments
- 10+ years leading K–12 implementation and customer success initiatives
- Delivered hundreds of virtual and in-person professional learning sessions with a 4.8 average customer rating
- Led nationwide implementation and professional learning programs
- Presented at California Mathematics Conferences North and South
- Designed onboarding, certification, and enablement programs
- Managed cross-functional strategic initiatives
- Supported enterprise sales through executive presentations and product demonstrations
- Built long-term relationships with school districts and educational leaders
Timeline
Project Manager, Education Success
MIND Education
06.2025 - 06.2026
Senior Solutions Strategist
MIND Education
10.2023 - 06.2025
Professional Learning Operations Lead
MIND Education
07.2020 - 10.2023
Education Success Manager
MIND Education
12.2013 - 07.2020
Bachelor of Arts - Child Development
California State University, Los Angeles
Master of Arts - Education Technology
California State University, Dominguez Hills