Shakeithia Jones
Coppell
Summary
Achieved accurate financial reporting through meticulous review of financial statements and audits. Delivered insightful reports that improved departmental operations. Streamlined month-end and year-end closing processes for enhanced efficiency.
Overview
14
14
years of professional experience
Work History
Uber Driver
Uber Technologies Inc.
Dallas, TX
05.2023 - Current
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Maintained vehicle cleanliness and ensured safety compliance during all trips.
- Navigated efficiently using GPS technology to optimize route selections.
- Managed time effectively to meet passenger demand during peak hours.
- Implemented strategies to improve ride ratings by focusing on passenger needs.
- Analyzed trip data to identify trends and recommend operational improvements.
- Delivered passengers to destinations safely and on time.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Followed applicable traffic regulations and traffic laws.
- Developed deep knowledge of local routes and area destinations.
Business Development Executive
Treasure Box Credit Analysts LLC
Dallas, TX
04.2019 - Current
- Processed payments and applied to customer balances.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Managed budgeting, purchasing and payroll and delivered pertinent reports to board.
- Optimized payroll processes for increased accuracy and timely compensation delivery to employees.
- Analyzed market trends and competitor strategies to inform business development initiatives.
- Developed and implemented strategic partnerships to enhance market reach and drive revenue growth.
- Led cross-functional teams to execute business development projects, ensuring alignment with organizational goals.
- Fostered relationships with key stakeholders to cultivate new business opportunities and enhance client retention.
- Conducted comprehensive needs assessments to tailor solutions for diverse client requirements.
- Streamlined proposal processes, improving response times and increasing win rates on bids.
- Mentored junior team members, promoting best practices in sales techniques and client engagement strategies.
- Leveraged CRM systems to track leads, manage pipeline, and analyze performance metrics for continuous improvement.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Helped with start up business development and planning
- Help create a solid foundational profile for potential funding within 30-90 days of business creation.
Seasonal Delivery Driver
UPS
McKinney, TX
10.2025 - 12.2025
- Delivered packages efficiently within designated routes, ensuring timely arrival and customer satisfaction.
- Operated delivery vehicles safely while adhering to traffic regulations and company policies.
- Conducted pre-trip inspections on vehicles to maintain compliance with safety standards and regulations.
- Managed inventory of packages in transit, optimizing delivery schedules to enhance operational efficiency.
- Implemented process improvements that reduced delivery times and increased overall service reliability.
- Monitored vehicle performance and reported maintenance needs, contributing to fleet management effectiveness.
- Collaborated with dispatch team to coordinate deliveries, ensuring smooth operations during peak periods.
Home Solutions Senior Associate
Mr Cooper
Remote
11.2023 - 02.2025
- Maintained professionalism while educating customers on escrow.
- Negotiated paying mortgage account in full if unable find a middle ground to get customers back on track with their payments by offering repayment plan, modification, or liquidations.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed inbound and outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Auto Collections
DriveTime Automotive Group Inc.
Ft. Worth, TX
08.2019 - 03.2020
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Recommended loan approvals and denials based on customer loan application reviews.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Submitted loan applications to underwriter for verification and recommendations.
- Successfully closed average of 4-6 loans per month.
- Originated, reviewed, processed, closed and administered customer loan proposals
- Examined customer loan applications for loan approvals and denials
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements
- Increased loans and earnings by establishing 10,000 new accounts
Relationship Coordinator
JP Morgan Chase Bank NA
Irving, TX
10.2011 - 09.2019
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Changed in circumstances assistance with getting customer back on track with their payments such as reinstatement, forbearance plans, repayment plans, modifications, and liquidation options.
Education
No Degree - Project Management
Strayer University
RemoteCertificate - Accounts Receivable Accounts Payable
Alison
Remote Certificate - A Guide To Mastering Quickbooks
Alison
RemoteCertificate - Quickbooks Pro
Alison
RemoteCertificate - Data Analytics Using Microsoft Power BI
Alison
RemoteCertificate - A Cryptocurrency Masterclass
Alison
Remote Certificate - Entrepreneurship
Omar Bishop School of Entrepreneurship
Dallas, TXCertificate - Paralegal Studies
Alison
RemoteCertificate - Counselor
Alison
RemoteCertificate - Life Skills Coach
Alison
RemoteCertificate - Leadership
Alison
RemoteCertificate - Anti Money Laundering
Alison
RemoteCertificate - Assistant Teacher of Special Needs Children
Alison
RemoteCertificate - Montessori Preschool Teacher
Alison
RemoteCertificate - Certified Mortgage Underwriter
NAMU
RemoteSkills
- Retirement planning expertise
- Competitor analysis
- Campaign management
- Influencer outreach
- Product launch support
- Team leadership qualities
- Relationship builder
- Customer relationship building
- Goal-oriented mindset
- Brand awareness
- Sales expertise
- Staff training
- Performance improvement
- Product demonstration
- Conflict resolution techniques
- Relationship management
- Sales and negotiation tactics
- Social media marketing
- Revenue generation
- Project management experience
- Social media expertise
- Engaging storytelling
- Business administration
- Business growth
- Blogging
- Public relations
- Communication skills
- Product awareness
- Brand awareness development
- Interviewing techniques
- Problem-solving
- Multitasking Abilities
- Broadcast journalism
- Decision-making
- Podcasts
- Fundraising and grant writing
- New business development and planning
- Business and Credit Repair
Volunteer
Facilitated back to school operations at an elementary school two weeks before school started.
Joined forces with AT&T to distribute laptops to expectant pre-approved and pre-registered families across DFW area.
Timeline
Seasonal Delivery Driver
UPS
10.2025 - 12.2025
Home Solutions Senior Associate
Mr Cooper
11.2023 - 02.2025
Uber Driver
Uber Technologies Inc.
05.2023 - Current
Auto Collections
DriveTime Automotive Group Inc.
08.2019 - 03.2020
Business Development Executive
Treasure Box Credit Analysts LLC
04.2019 - Current
Relationship Coordinator
JP Morgan Chase Bank NA
10.2011 - 09.2019
No Degree - Project Management
Strayer University
Certificate - Accounts Receivable Accounts Payable
Alison
Certificate - A Guide To Mastering Quickbooks
Alison
Certificate - Quickbooks Pro
Alison
Certificate - Data Analytics Using Microsoft Power BI
Alison
Certificate - A Cryptocurrency Masterclass
Alison
Certificate - Entrepreneurship
Omar Bishop School of Entrepreneurship
Certificate - Paralegal Studies
Alison
Certificate - Counselor
Alison
Certificate - Life Skills Coach
Alison
Certificate - Leadership
Alison
Certificate - Anti Money Laundering
Alison
Certificate - Assistant Teacher of Special Needs Children
Alison
Certificate - Montessori Preschool Teacher
Alison
Certificate - Certified Mortgage Underwriter
NAMU