Shakel Dickerson
Thibodaux,LA
Summary
Dedicated Customer Service Professional experienced in enhancing operational efficiency within medical environments. Delivered courteous interactions and effectively resolved service-related challenges through strong cash management and organizational skills. Focused on fostering positive patient experiences and increasing satisfaction through proactive support.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Career break
Focused on responsibilities and professional skill
12.2020 - Current
- Proposed innovative ideas and solutions that improved team dynamics and project outcomes.
- Coordinated teamwork among diverse staff to achieve objectives and resolve service-related challenges.
- Executed day-to-day duties with precision and attention to detail.
CAP 2 Associate
Walmart
Thibodaux, LA
08.2020 - 12.2020
- Managed inventory levels to ensure product availability and accuracy.
- Operated material handling equipment safely and efficiently.
- Collaborated with team members to optimize workflow in assigned areas.
Casino Cashier
Terrebonne Casino
Gray, LA
04.2015 - 01.2018
- Processed cash transactions with accuracy, ensuring smooth operations at the cashier station.
- Delivered excellent customer service consistently, enhancing customer satisfaction in a fast-paced environment.
- Provided efficient and courteous service to customers at all times.
- Managed multiple tasks effectively, adapting to changing situations to meet customer demands.
- Responded quickly to meet customer needs and resolve problems.
- Focused on learning new skills and staying updated with industry changes.
- Troubleshot minor problems and reported larger technical issues.
Casino Cashier
Lucky Star Casino
Thibodaux, LA
08.2011 - 02.2015
- Processed cash transactions efficiently at the point of sale.
- Managed multiple tasks efficiently while adapting to changing priorities.
- Responded promptly to customer inquiries, resolving issues to enhance satisfaction.
- Responded quickly to meet customer needs and resolve problems.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Focused on learning new skills and staying updated with industry changes.
- Troubleshot minor issues and escalated significant technical problems to ensure service continuity.
Education
High School Diploma -
Thibodaux High School
Thibodaux, LaSkills
- Cash handling
- Customer service
- Problem solver
- Organized
- Detail oriented
- Microsoft Office
- Trustworthy
- Responsible
- Compassionate
- Some pharmacy tech experience
- Medical terminology
- ICD-10 knowledge
Certification
Microsoft Office Specialist, Ongoing
Career Break
01/01/19, 08/01/24, Took an intentional pause to focus on caregiving for my family during Covid. Excited about getting back to work and pursued certifications in Microsoft Office, succeeding through self-management skills and strong ability to stay focused.
Timeline
Career break
Focused on responsibilities and professional skill
12.2020 - Current
CAP 2 Associate
Walmart
08.2020 - 12.2020
Casino Cashier
Terrebonne Casino
04.2015 - 01.2018
Casino Cashier
Lucky Star Casino
08.2011 - 02.2015
High School Diploma -
Thibodaux High School