Shakemial Williams
Birmingham,AL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work and diverse ethic with effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Financial Aid Advisor
Collegiate Admissions and Retention Solutions
Birmingham, Alabama
04.2022 - Current
- Advised students on financial aid options and application processes.
- Reviewed and processed financial aid applications for eligibility.
- Conducted workshops on financial literacy and aid resources.
- Assisted with completion of documentation such as FAFSA paperwork, answered questions, and delivered key information.
- Provided one-on-one counseling to students regarding financial aid program options and requirements.
- Gave workshop and other group presentations to inform students of options and educate on financial aid process.
- Responded promptly to inquiries from students regarding their financial aid packages.
- Reviewed financial aid applications for accuracy and completeness.
- Assessed family contributions based on income statements; determined eligibility for grants or scholarships.
- Informed customers of loan application requirements and deadlines.
- Approved or denied loan applications and explained reasoning behind decisions.
- Set up debt payment plans based on client credit, income and assets.
- Prepared reports for customers with delinquent and irreconcilable accounts.
Phlobotomy tech clinicals
Grandview clinic
Homewood, AL
11.2025 - 11.2025
- Operated medical equipment to assist healthcare professionals in procedures.
- Maintained cleanliness and organization of clinical workspaces and patient areas.
- Prepared examination rooms with necessary supplies and equipment for procedures.
- Collaborated with team members to ensure efficient workflow during busy periods.
- Managed inventory of medical supplies, ensuring availability for daily operations.
- Replaced defective components or parts as needed.
- Managed quality control and maintained high level of customer satisfaction.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Followed safety practices to safeguard against injury.
Receptionist Business pffice
North Hill Nursing And Rehabilitation Center
Jarratt, AL
12.2015 - 08.2022
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed phone calls, directing inquiries to appropriate departments.
- Scheduled appointments for residents and coordinated transportation needs.
- Handled incoming mail and packages for residents and staff members.
- Collaborated with nursing staff to address resident concerns promptly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Sorted incoming mail and directed to correct personnel each day.
- Responded to inquiries from internal staff members regarding office operations.
- Verified visitors' identification cards before allowing access to the building.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Greeted customers, answered general questions and directed to appropriate locations.
- Operated multi-line phone system to connect calls efficiently.
- Maintained a clean and organized reception area for positive impressions.
Head Cashier
Home Depot
Hoover, Alabama
03.2010 - 12.2015
- Supervised daily cash operations and ensured accurate cash handling procedures.
- Trained and mentored new cashiers on customer service standards and policies.
- Resolved customer inquiries and complaints to enhance the shopping experience.
- Completed day-to-day duties accurately and efficiently.
- Assisted in training new staff on balancing techniques and safety practices.
- Tracked all company investments ensuring that interest earned is properly recorded in the books of account.
- Collaborated with external auditors in responding to audit inquiries related to the balance sheet items.
- Perform audits on all registers in store.
- Assist cashier's with balancing tils and perform overrides as needed during returns.
State Coordinator for Louisiana
REO Services
Birmingham, AL
04.2008 - 03.2010
- Perform Bids on homes in the state of Louisiana.
- Perform task with the bank of America
- Job task require email, fax and phone etiquette daily.
- Coordinated statewide initiatives to improve service delivery and operational efficiency.
- Managed communication between stakeholders and team members for project alignment.
- Developed training programs for staff to enhance skill sets and operational knowledge.
- Collaborated with cross-functional teams to implement new service strategies effectively.
- Prepared written materials such as fact sheets, newsletters, and briefing documents.
- Attend all conferences and media interviews to promote positive messaging around advocacy efforts.
Education
Associate of Science - Biology
Lawson State Community College
Birmingham, AL 08.2004 - 05.2007
Skills
- Typing 40wpm,basically computer skills Microsoft word ,excellent,ppt etc
- 15 plus years in customer service retail,and healthcare
- Lab experience
- Bls license
- Phlobotomy certificate of completion
Certification
- Certification of completion in phlobotomy
- Bls certified
Accomplishments
- Associates and Bachelor's degree in science and Biology.
Timeline
Phlobotomy tech clinicals
Grandview clinic
11.2025 - 11.2025
Financial Aid Advisor
Collegiate Admissions and Retention Solutions
04.2022 - Current
Receptionist Business pffice
North Hill Nursing And Rehabilitation Center
12.2015 - 08.2022
Head Cashier
Home Depot
03.2010 - 12.2015
State Coordinator for Louisiana
REO Services
04.2008 - 03.2010
Associate of Science - Biology
Lawson State Community College
08.2004 - 05.2007