Shakenda Eacholes
Chicago,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Breast Center Assistant
Northwestern Memorial Hospital
Chicago, IL
08.2023 - Current
- Verify type of radiology procedure prior to exams using HIPAA guidelines for two identifiers.
- Complete general administrative tasks to support radiology department.
- Help patients feel comfortable with procedures by explaining steps and answering questions.
- Offer assistance in dressing or changing seriously ill, injured and disabled patients.
- Adhere to strict HIPAA guidelines to maintain patient and medical record confidentiality.
- Foster relationships with patients to minimize anxiety and distress and enhance cooperation.
- Use Radnet, Cerner and PACS proficiently to enter appointments, retrieve reports and images.
- Obtain previous exam reports for patients.
- Escort patients from surgical clinic or waiting area.
Contact Tracer (seasonal)
University of Wisconsin-Madison
Madison, WI
12.2020 - 04.2021
- Followed set protocol for contacting assigned newly diagnosed COVID-19 patients and documented contact attempts and time-frames.
- Explained importance of contact tracing to prevent disease transmission and keep communities healthy.
- Leveraged scripted template to guide interview process, ask required questions, and conduct interactions with professionalism and empathy.
- Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining.
- Provided information to access financial assistance, legal aid, or housing.
Patient Scheduler
UW Health Hospital and Clinics
Madison, WI
08.2019 - 05.2020
- Scheduled new and existing patients as walk-ins.
- Routed calls and correspondence to appropriate medical staff.
- Informed patients regarding needed medical tests and procedures.
- Evaluated medical insurance details and informed patients of uncovered fees.
- Filed appointment documents and organized clerical supplies.
- Instructed patients on how to prepare for appointments.
- Answered phones and took messages for staff members.
Environmental Service Technician
UW Health Hospital and Clinics
Madison, WI
12.2018 - 08.2019
- Maintained cleanliness and presentation of various areas of the hospital. Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Employed deep cleaning techniques for areas in need of additional sanitation. Used cleaning chemicals following proper guidelines.
- Interacted pleasantly with patients and guests when performing daily duties.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
Dietary Aide
University of Chicago Medicine
Chicago, IL
06.2017 - 10.2018
- Processed food orders that were faxed.
- Entered patients diet plan, that was faxed, into Epic.
- Assisted patients with daily meal selection to meet nutritional plans.
- Educated patients on the restrictions of their diet plan.
- Engaged with patients to provide positive experiences.
- Escalated patient concerns, issues, and requirements to supervisors for immediate rectification.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Science - Biology
Rust College
Holly Springs, MS04-2017
Skills
- Data Entry
- Administrative Support
- Analytical Skills
- Effective Communication
- Team Collaboration
- Task Prioritization
- Active Listening
- Advanced MS Office Suite knowledge
- Critical Thinking
- Adaptability
Timeline
Breast Center Assistant
Northwestern Memorial Hospital
08.2023 - Current
Contact Tracer (seasonal)
University of Wisconsin-Madison
12.2020 - 04.2021
Patient Scheduler
UW Health Hospital and Clinics
08.2019 - 05.2020
Environmental Service Technician
UW Health Hospital and Clinics
12.2018 - 08.2019
Dietary Aide
University of Chicago Medicine
06.2017 - 10.2018
Bachelor of Science - Biology
Rust College
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