Sha'Kenya Vick
New York,NY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Providing keen attention to detail with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
Douglas Elliman
10.2021 - Current
- Processed Invoices
- Confirmed appointments, communicated with clients, and updated client records.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels
- Took meeting notes and distributed action items to team
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Flight Attendant
Envoy Air
12.2019 - 07.2021
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats
- Ensured safety and comfort of customers onboard aircraft
Customer Service Representative
Air Canada
10.2017 - 11.2019
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Education
High School Diploma -
Legacy High School For Integrated Studies
New York06.2010
Skills
- Adaptability
- Attention to detail
- Inventory Oversight
- Microsoft Office Suite
- Documentation and reporting
- Scheduling
- Verbal and written communication
- Project Management
- Mail handling
- Office Organization
- Calendar Management
Certification
- Honor Roll 2010
- Awarding Outstanding In Math
Timeline
Receptionist
Douglas Elliman
10.2021 - Current
Flight Attendant
Envoy Air
12.2019 - 07.2021
Customer Service Representative
Air Canada
10.2017 - 11.2019
High School Diploma -
Legacy High School For Integrated Studies
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