Sha'Kenya Vick
Bronx ,NY
Summary
Detail-oriented Professional with dynamic customer service skills looking to work in an environment where delivering excellence is the goal. Poised, personable and dedicated to providing a memorable patient experience. Known for excellent customer relations and welcoming attitude.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Associate
St. Francis Hospital & Heart Center
01.2023 - Current
- Collaborated with patients, families and physicians to provide emotional support and answer any questions regarding patient medical care.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Collected and transported specimens to prepare for lab testing.
- Maintained clean, safe, and well-organized patient environment.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted with patient transfers and ambulation.
Receptionist
Douglas Elliman
10.2021 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed over 50 calls per day while completing multiple tasks.
- Met time sensitive deadlines.
- Resolved customer problems and complaints.
Flight Attendant
Envoy Airlines
10.2019 - 07.2021
- Ensured aircraft procedures, regulations and safety guidance for over 100 customers.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of customers onboard aircraft.
Customer Service Representative
Air Canada
10.2015 - 10.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
Education
Certificate - Certified Nursing Assistant
Access Careers
Hempstead, NY11.2022
Cosmetology License - Cosmetology
Empire Beauty School
New York, NY08.2013
High School Diploma -
Legacy School For Integrated Studies
New York, NY06.2010
Skills
- Active Listening
- Critical Thinking
- Teamwork and Collaboration
- Administrative Support
- Patient Relationship-Building
- Output Monitoring and Reporting
Certification
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
Timeline
Patient Care Associate
St. Francis Hospital & Heart Center
01.2023 - Current
Receptionist
Douglas Elliman
10.2021 - 01.2023
Flight Attendant
Envoy Airlines
10.2019 - 07.2021
Customer Service Representative
Air Canada
10.2015 - 10.2019
Certificate - Certified Nursing Assistant
Access Careers
Cosmetology License - Cosmetology
Empire Beauty School
High School Diploma -
Legacy School For Integrated Studies
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
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