Shakera Leslie
Summerville,SC
Summary
- Highly versatile and motivated, energetic, professional, extremely well organized, responsible.
- Hard working and detail oriented, with the ability to multi-task effectively.
- Superior telephone skills and proficient in Microsoft Word, Excel, and Power Point.
- Proactive and confident in making independent decisions.
- Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
- Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Speedway Gas Station
Ladson, SC
05.2022 - 06.2023
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Completed inventory audits to identify losses and project demand.
CSR
Sunland Logistics Solutions
Charleston, SC
07.2021 - 12.2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented conversations with customers to track requests, problems and solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Made outbound calls to obtain account information.
- Set up and activated customer accounts.
- Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
- Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
- Relayed productive customer feedback to marketing teams.
- Trained new employees on procedures and policies to maximize team performance.
Distribution Associate/Administrative Assistant
Borden Dairy
Charleston, SC
03.2021 - 07.2021
- Maintained personnel records, including applications, performance reports, payroll records and medical files.
- Directed customer communication to appropriate department personnel.
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Kept detailed inventory records and made supply orders, cutting costs by monitoring use and effectively sourcing products.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Worked professionally to handle all client, vendor and public guest requirements.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Administration Assistant
Main ocean
Ladson, SC
09.2020 - 01.2021
- Guided administrative and professional staff through computer and software problems.
- Processed financial documents, including contracts, expense reports and invoices.
- Processed all departmental mail outs of award packages.
- Maintained inventory in administrative building supply closet to prevent shortages of supplies.
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
- Reviewed and edited correspondence prior to release and submission for signature.
- Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
Administrative Manager, Auditor
Zinus Inc.
Summerville, SC
03.2020 - 09.2020
- Prepared special audits and control reports by analyzing trends.
- Managed and trained team members to enhance audit department performance and increase operational efficiency.
- Administered internal auditing programs through use of data analytics software.
- Wrote reports, authored papers and organized supporting documentation.
- Supervised and tasked [16] employees, including payment coordinators, billing coordinators, letter of credit coordinators, claims coordinators and general clerks.
- Aeveloped administrative processes to achieve organizational objectives and improve office efficiency.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Prepared packages for shipment by generating invoices and setting up courier deliveries.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Collected, calculated and reported on expenditure and statistical data to inform senior management.
- Devised and initiated corrective strategies to improve compliance.
Wire Presser , Production
C. R. Bard/ BD
Moncks Corner , South Carolina
06.2018 - 11.2019
- Completed product assembly according to standardized procedures.
- Utilized tracking system to locate and pick merchandise to fulfill customer orders.
- Planned and laid out work to meet production and schedule requirements.
- Troubleshooted problems with equipment, devices or products.
- Read and interpreted standard operating procedures to complete work in an accurate and efficient manner.
- Drove team performance through effective training, coaching and motivating of line employees.
- Worked with managers to implement the company's policies and goals.
- Maintained clean and organized work areas.
Utility operator, forklift operator , production
Century aluminum/ Mau Workforce
Goose creek , South Carolina
6 2017 - 4 2018
- Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.
- Used equipment such as loaders, hand trucks, forklifts and cranes in a safe and efficient manner.
- Transported materials to and from warehouses, production lines and packaging lines.
- Performed inventory cycle counts as needed.
- Cleaned shipping and receiving areas to ensure safety.
- Organized warehouse inventory in an effective and efficient manner.
- Maintained current forklift training and certification as required by company policies.
- Operated hand trucks, forklifts and scissor lifts in a safe and efficient manner.
- Maintained proper stock levels on a line.
- Inspected finished products for quality and adherence to customer specifications.
- Helped achieve company goals by supporting production workers.
Customer Service Representative
EGS/Alorica
Charleston, SC
5 2016 - 5 2017
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Addressed customer service inquiries in a timely and accurate fashion.
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
- Maintained up-to-date records at all times.
- Ran reports and supplied data to fulfill customer report requirements.
Cashier/ Assistant Manager
Citgo
Saint Stephen, SC
08.2014 - 07.2016
- Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
- Improved service quality and increased sales by developing a strong knowledge of company's products and services.
- Interviewed, hired and trained new quality customer service representatives.
- Provided detailed monthly departmental reports and updates to senior management.
- Addressed negative customer feedback immediately.
- Effectively communicated with team members to maintain clearly defined expectations.
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Cleaned and straightened work area.
- Bagged merchandise by following standard procedures.
- Organized register supplies.
- Updated register logs.
Cashier/ Customer Service Representative/ Assistant Bookkeeper
Piggly Wiggly
Hartsville, SC
08.2009 - 04.2014
- Received checks and completed credit-card charge transactions.
- Counted money to verify amounts and issued receipts for funds received.
- Ensured that each customer received outstanding service by providing a friendly environment, which included greeting and acknowledging every customer, and maintain outstanding standards.
- Maintain clean and orderly checkout areas.
- Mentor and train new cashiers.
- Collaborate with other cashiers, customer service representatives, and managers to give exceptional service throughout the entire shopping and purchasing experience.
Education
High School Diploma -
Hartsville High School
2011
Associates Degree - Business Administration-In Progress
Florence-Darlington Technical College
Skills
- Customer service mindset
- Security monitoring
- Sales proficiency
- Excellent verbal communication
- Mathematical strengths
- Professional appearance
- Cheerfulness
- Restocking
- Enthusiasm
- Efficiency
- Self-directed
- Time management
- Strong problem solver
- Dedicated team player
Timeline
Assistant Manager
Speedway Gas Station
05.2022 - 06.2023
CSR
Sunland Logistics Solutions
07.2021 - 12.2021
Distribution Associate/Administrative Assistant
Borden Dairy
03.2021 - 07.2021
Administration Assistant
Main ocean
09.2020 - 01.2021
Administrative Manager, Auditor
Zinus Inc.
03.2020 - 09.2020
Wire Presser , Production
C. R. Bard/ BD
06.2018 - 11.2019
Cashier/ Assistant Manager
Citgo
08.2014 - 07.2016
Cashier/ Customer Service Representative/ Assistant Bookkeeper
Piggly Wiggly
08.2009 - 04.2014
Utility operator, forklift operator , production
Century aluminum/ Mau Workforce
6 2017 - 4 2018
Customer Service Representative
EGS/Alorica
5 2016 - 5 2017
High School Diploma -
Hartsville High School
Associates Degree - Business Administration-In Progress
Florence-Darlington Technical College