Shakeria Roby
Brandon,MS
Summary
Customer-focused professional with 3+ years of experience in call center, pharmacy, and logistics environments. Proven ability to handle high-volume inquiries, maintain performance metrics, and deliver exceptional service via phone, email, and online platforms. Skilled in problem-solving, multi-tasking, and applying company values to enhance customer experiences. Proficient in Microsoft Office, database systems, and remote work tools.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Amazon
Canton, MS
06.2023 - 05.2025
- Managed high-volume order fulfillment with accuracy and efficiency in a metrics-driven environment.
- Utilized scanning systems and tracking tools to process, sort, and ship products on time, meeting all performance standards.
- Collaborated with cross-functional teams to resolve operational challenges and improve workflow.
- Demonstrated adaptability, multi-tasking, and attention to detail in a fast-paced environment
Pharmacy Technician/Customer Service Representative
Prime Therapeutics LLC
10.2023 - 10.2024
- Assisted patients and healthcare providers with prescription processing, insurance claims, and benefits verification.
- Applied medical terminology knowledge to accurately process requests and resolve insurance-related issues.
- Maintained compliance with company protocols and regulatory standards, contributing to team efficiency and customer satisfaction.
- Communicated effectively with internal and external stakeholders to ensure timely resolution of service issues.
Customer Service Representative
Comcast
Jackson, MS
06.2020 - 08.2023
- Handled 60+ customer inquiries daily via phone and email regarding billing, services, and technical issues, ensuring first-contact resolution.
- Resolved service challenges efficiently, maintaining departmental performance metrics above targets.
- Documented interactions accurately in CRM, contributing to knowledge base updates and team problem-solving.
- Collaborated with team members to create a seamless customer experience, applying company core values in day-to-day operations.
Education
Associate of Arts -
Holmes Community College
Goodman, MS05-2020
Skills
- Customer Service & Support
- Claims & Benefits Inquiries
- Medical & Insurance Terminology
- Problem Solving & Conflict Resolution
- Metrics-Based Performance Achievement
- Microsoft Office Suite (Word, Excel, Outlook, Teams)
- CRM & Database Management
- Multi-tasking & Time Management
- Remote Work Proficiency
- Strong Verbal & Written Communication
Certification
- Pharmacy Technician Certification
- BLS Certification
References
References available upon request.
Timeline
Pharmacy Technician/Customer Service Representative
Prime Therapeutics LLC
10.2023 - 10.2024
Warehouse Associate
Amazon
06.2023 - 05.2025
Customer Service Representative
Comcast
06.2020 - 08.2023
Associate of Arts -
Holmes Community College