Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shakerra Jackson

Covington,GA

Summary

As a coach/manager, my career objective is to craft exceptional customer experiences and cultivate robust customer relationships. I am passionate about guiding and growing teams, executing effective strategies, and perpetually enhancing processes to surpass customer expectations. My goal is to elevate customer satisfaction, nurture loyalty, and contribute significantly to the organization's success. As a Certified Lift Truck Operator, I possess a solid background in warehouse operations and logistics. My strengths are a thorough understanding of safety protocols, equipment maintenance, and inventory management. I have proven my ability to boost efficiency and productivity through direct operation and collaborative teamwork. I am adept at managing time efficiently to adhere to tight deadlines while upholding superior standards of quality.

Overview

20
20
years of professional experience

Work History

Warehouse Lift truck Operater

Walmart
01.2011 - Current
  • Transport freight, pulls merchandise, replaces freight, fills daily orders, and controls freight flow when operating moving equipment in a safe and correct manner
  • Maintains a clean work environment
  • Tells management about unsafe working conditions, damaged products, or improper procedures in the facility

Shift Leader

Rite-Aid
01.2008 - 01.2011
  • Oversee employees during their designated shift
  • Check the cash drawers to manage deposits and other transactions
  • Ensure that all employees follow company and legal regulations
  • Train new employees in company protocol
  • Also, close the store at the end of shift

Customer Service

Wal-Mart Inc.
01.2005 - 01.2008
  • Listen and resolve customer’s concerns, issues, and questions
  • Maintain a positive attitude and calmly respond to customers’ complaints
  • Collaborating with other departments to resolve customer issues and concerns

Education

Bachelor of Science - Logistics And Supply Chain Management

Bellevue University
Bellevue, NE
12-2025

AAS - Business Management

Gwinnett Technical College
01.2024

Skills

  • Organizational Time Management
  • Attention to detail
  • Effective Communication
  • Empathy
  • Technical Knowledge
  • Creativity
  • Leadership
  • Organization
  • Problem solving
  • Cross-Functional Teamwork

Timeline

Warehouse Lift truck Operater

Walmart
01.2011 - Current

Shift Leader

Rite-Aid
01.2008 - 01.2011

Customer Service

Wal-Mart Inc.
01.2005 - 01.2008

Bachelor of Science - Logistics And Supply Chain Management

Bellevue University

AAS - Business Management

Gwinnett Technical College
Shakerra Jackson