Shaketa Dickinson
Rensselaer,New York
Summary
Motivated Caseworker with high-level integrity and strong desire to help resolve challenges. Compassionate and team-oriented individual offering extensive knowledge of services and treatment options specializing in children and family services, mental health, and domestic violence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
14
14
years of post-secondary education
Work History
Investigator/Caseworker
Rensselaer, Social Services Child Protective Services
08.2016 - Current
- Complete field visits to investigate allegations of abuse and/or neglect.
- Engage in a strength-based approach with families in order to assess their individual and collective strengths and needs.
- Interview family members and others who interact with the family to assess child safety and well-being.
- Assess the risk of future abuse or neglect of children in the family.
- Coordinate a team of family members, staff and service providers to evaluate safety and identify interventions that can reduce risks to children.
- Remove child(ren) into protective custody or foster care, when children are found to be in imminent danger.
- Enter and maintain accurate and timely computerized records of all case information.
- Help families navigate government agencies and access entitlement benefits.
- File petitions and testify in family court and other legal proceedings as necessary.
Student Loan Control Rep
New York State Higher Education Services Corporation
02.2008 - 07.2016
- Contacts lenders by phone or letter to obtain additional information.
- Locates borrowers using skip-tracing techniques.
- Contacts borrowers by phone, letter or e-mail.
- Reviews and verifies borrower information on possible forbearance factors.
- Attempts to secure payment on purchased or defaulted student loans by persuasion and negotiation.
- Advises borrowers why defaulted loan claims have been filed or loans have been purchased.
- Describes legal obligations, liabilities and possible ramifications of failure to repay student loans.
- Recommends reduced payment arrangements.
- Arranges for monthly installment payments for appropriate accounts.
- Conducts follow-up activities to ensure adherence to repayment schedules.
Education
Master of Science - Forensic Mental Health
08.2014 - Current
Bachelor of Science - Crime and Justice Policy/Criminal Justice
01.2009 - 05.2012
Associate of Applied Science - Criminal Justice
01.2006 - 12.2008
Skills
Client interaction
Interpersonal and written communication
Skilled community-based case manager
Family reunification specialist
Case information confidentiality
Timeline
Investigator/Caseworker - Rensselaer, Social Services Child Protective Services
08.2016 - Current
Sage Graduate School - Master of Science, Forensic Mental Health
08.2014 - Current
Sage College of Albany - Bachelor of Science, Crime and Justice Policy/Criminal Justice
01.2009 - 05.2012
Student Loan Control Rep - New York State Higher Education Services Corporation
02.2008 - 07.2016
Schenectady County Community College - Associate of Applied Science, Criminal Justice
01.2006 - 12.2008