Shaketa Taylor
Beecher,IL
Summary
Self-motivated with excellent verbal and written communication skills and strong computer skills.
Overview
17
17
years of professional experience
Work History
Special Events Planner
LITTLE BIT OF EVERYTHING
Hammond
06.2020 - Current
- Responsible for booking venues, decorating and take downs, balloons arches and garlands, party rentals
- Also booking catering services, making personalized treats and personalized banners.
Mortgage Consultant/Collections Agent
Dovenmuehle Mortgage Inc.
Lake Zurich, IL
01.2021 - 03.2024
- Developed and implemented strategies to improve customer satisfaction with mortgage products.
- Negotiated favorable terms with lenders on behalf of clients.
- Facilitated the application process by gathering documentation and verifying accuracy of information.
- Educated customers on various types of mortgages, interest rates and other related topics.
- Developed relationships with real estate agents, builders and other referral sources to increase business opportunities.
Collections Agent
D&A Services, LLC
Des Plaines
03.2018 - 03.2020
- Recovered lost revenue by persistently reaching out to customers with past due accounts
- Brought in $40,000 in monthly revenue across accounts
- Contacted customers and explained debt management to encourage timely debt payments
- Maintained accurate records and reported on collection activity and accounts receivable status
- Improved existing collections processes by analyzing rejection patterns and denials
- Processed payments and refunds in a timely and efficient manner
- Identified past due accounts and contacted account holders to arrange payment
- Monitored accounts to identify overdue payments.
Loan Officer/Collection Rep
Acceptance Solutions Group
Chicago
05.2015 - 08.2018
- Applied more than 60 payments per week
- Received and submitted payments and applied amounts to customer balances
- Prepared accurate financial statements at end of the quarter
- Supported loan officers and processors to ensure timely loan application completions
- Analyzed applicant profiles and credit histories while reviewing loan approval contingencies to execute accurate and speedy pricing initiatives
- Approved, declined or counter-offered loans up to $5,000
- Approving loan within specified limits or refer loan to loan committee for approval.
Shift Supervisor
Dunkin Donuts
Calumet City
03.2010 - 03.2014
- Evaluated employee behaviors, skills and knowledge on regular bases and provided hands-on training and mentoring to individuals with lagging skills
- Identified and targeted areas in need of improvement through close monitoring and tracking of daily operations
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Trained new hires and retrained employees periodically on new recipes and procedures
- Acted as Cash Controller, ensuring the accuracy, completion, and reconciliation of all financial transactions
- Assisted the store manager in executing store operations during scheduled shifts
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Loan Officer
PLS Loan Store
Chicago
06.2007 - 10.2009
- Exceeded quarterly sales goals
- Balanced daily cash deposits and vault inventory with zero error rate
- Educated customers on variety of loan products
- Addressed customer concerns immediately and resolved customers issues promptly using good customer service skills
- Processed loan payments via debit and cash transactions.
Education
High school diploma -
Skills
- Cash flow analysis
- Financial planning
- Collections processing
- Self-motivated
- Loan Officer Experience
- Financial Statement Preparation
- Financial Analysis
- General Ledger Accounting
Personal Information
Willing To Relocate: Anywhere
Timeline
Mortgage Consultant/Collections Agent
Dovenmuehle Mortgage Inc.
01.2021 - 03.2024
Special Events Planner
LITTLE BIT OF EVERYTHING
06.2020 - Current
Collections Agent
D&A Services, LLC
03.2018 - 03.2020
Loan Officer/Collection Rep
Acceptance Solutions Group
05.2015 - 08.2018
Shift Supervisor
Dunkin Donuts
03.2010 - 03.2014
Loan Officer
PLS Loan Store
06.2007 - 10.2009
High school diploma -
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