Shakethia Robinson
Waycross,GA
Summary
Dynamic Shift Leader at Circle K with proven expertise in cash handling and team leadership. Enhanced customer satisfaction through effective problem-solving and exceptional service. Skilled in POS system operation and enforcing safety protocols, fostering a positive work environment that promotes growth and efficiency. Committed to maintaining high standards and achieving operational excellence.
Overview
1
1
Certification
Work History
Shift Leader
Circle K
Waycross, GA
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Store Associate
Dollar General
Kingsland, GA
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Prioritized helping customers over completing other routine tasks in store.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Sales Associate
Lowes Home Improvment
Waycross, GA
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Strong verbal and written communication
- Customer service management
- Staff supervision
- POS system operation
- Safety processes and procedures
- Inventory counts
- Sales and upselling
- Shift paperwork completion
- Policy enforcement
- Professional appearance
Certification
CDL
Timeline
Shift Leader
Circle K
Store Associate
Dollar General
Sales Associate
Lowes Home Improvment