Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Shakevia Carter

Augusta,GA

Summary

Responsible and dynamic multi-skilled operator with Customer service and manufacturing experience of up to 5+ years. Providing assistance in both team environment and Independently. Excelling in the ability to listen attentively and work quickly and efficiently. Strong dedication to helping customers resolve issues and cultivating a positive image of the company.

Overview

7
7
years of professional experience

Work History

Crew Trainer

McDonalds (Secondary)
02.2017 - Current
  • Train employees on company procedure, accurately take orders and process payments
  • Prepare and serve food and beverages according to company standards ensuring quality and presentation
  • Communicate efficiently and support team during busy and challenging shifts.

Customer Service Representative

Sitel
09.2021 - 04.2023
  • Handling Inbound calls and outbound regarding the customers Insurance policy
  • Provide professional customer service during time of the call, perform advanced and detailed communication
  • Actively listen to any problems or concerns and help resolve any issues, document every step, and process payments.

Packer/Machine Operator

Kellogs
04.2019 - 09.2021
  • Loading and Unloading shipments
  • Tracking Inventory
  • Verify all packages and correctly packed and sealed
  • Start up and Shut down equipment.

Education

Westside HIgh School
Augusta, GA
05.2019

Skills

  • Excellent Communication
  • Data Entry
  • Conflict Resolution and Troubleshooting
  • Time Management

Additional Information

Live Chat

Timeline

Customer Service Representative

Sitel
09.2021 - 04.2023

Packer/Machine Operator

Kellogs
04.2019 - 09.2021

Crew Trainer

McDonalds (Secondary)
02.2017 - Current

Westside HIgh School

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Shakevia Carter