Shakhnoza Khaydarova
San Francisco,CA
Summary
Dynamic Project Manager with a proven track record at Ziya Education & Consulting Tech Services LLC, driving a 25% increase in delivery speed through Agile methodologies. Expert in Microsoft Project and adept at fostering collaboration, I consistently delivered projects on time and within budget, enhancing training outcomes for educators and administrators.
Overview
17
17
years of professional experience
Work History
Project Manager
Ziya Education&Consulting Tech Services LLC
San Francisco, CA
01.2022 - 03.2025
- Oversaw delivery of virtual and on-site training sessions for 200+ educators and admin staff, ensuring smooth adoption of new platforms and tools.
- Established post-launch technical support workflows, reducing issue resolution time by 40%.
- Managed project portfolios valued at $500K+, delivering all projects within 10% variance of budget and on average 2 weeks ahead of deadline.
- Implemented agile methodologies, resulting in a 25% increase in delivery speed and reduction in project cycle time.
Special Education Instructor
SLAM Arizona
Tempe, AZ
01.2023 - 06.2023
- Successfully implemented and monitored IEPs for a caseload of 12+ students with diverse learning needs, achieving over 85% of targeted IEP goals within one semester.
- Increased reading fluency scores by an average of 18% and math proficiency by 22% across students receiving Tier 2/3 interventions
- Mentored new Special Education teachers within the school district, sharing best practices and offering guidance on effective classroom management techniques.
Program Manager
Smart Specialized School&Learning Centre
Remote
08.2009 - 01.2022
- Created of a robust program monitoring framework using KPIs like teacher readiness, system uptime, curriculum alignment, and student engagement.
- Programs delivered within 95% of allocated budget with risk mitigation plans executed for infrastructure delays, data privacy issues, and vendor compliance.
- Measurable improvement in student learning outcomes (e.g., 20% improvement in standardized test scores over 2 years).
- Designed and successfully launched a digitized, competency-based curriculum aligned with local education standards and 21st-century skills.
Customer Support Specialist
Golden Pages
Remote
05.2008 - 12.2008
- Consistently achieved a customer satisfaction rating (CSAT) of 95%+ by delivering prompt, courteous, and solution-focused support via phone, email, and live chat.
- Maintained a 90%+ first-contact resolution rate by using internal tools and cross-team collaboration to quickly address data errors, incorrect listings, and search result issues.
- Logged and escalated recurring technical issues (search errors, duplicate listings) to internal teams, contributing to long-term platform improvements.
Education
Ph.D. - Business Adminstration And Project Management
Lincoln University,California
Oakland, CA08-2029
Master of Arts - Education
Arizona State University
Tempe, AZ12-2023
Skills
- Project Management Tools:
- Microsoft Project
- Asana
- Jira
- Trello
- Smartsheet
- ClickUp
Communication & Collaboration:
- Slack
- Microsoft Teams
- Zoom
- Google Workspace (Docs, Sheets, Drive)
- Microsoft Office Suite (Excel, Word, PowerPoint) Reporting & Analytics:
- Power BI
- Tableau
Timeline
Special Education Instructor
SLAM Arizona
01.2023 - 06.2023
Project Manager
Ziya Education&Consulting Tech Services LLC
01.2022 - 03.2025
Program Manager
Smart Specialized School&Learning Centre
08.2009 - 01.2022
Customer Support Specialist
Golden Pages
05.2008 - 12.2008
Ph.D. - Business Adminstration And Project Management
Lincoln University,California
Master of Arts - Education
Arizona State University