ShaKia Epps
Essex,MD
Summary
Bartender with six years of experience in high-volume establishments, skilled in crafting a wide range of cocktails and beverages. Proficient in providing exceptional customer service, managing bar inventory, and maintaining a clean and organized workspace. Adept at multitasking in fast-paced environments while ensuring guest satisfaction. Excellent communication skills and a strong ability to work well in a team.
Overview
16
16
years of professional experience
Work History
Aerospace Technician
St Engineering Aerospace
Essex, MD
07.2008 - Current
- Conducted inspections and repairs on aircraft systems, components, and structures.
- Performed maintenance and servicing of aircraft systems, such as hydraulic, electrical, pneumatic, fuel, and navigation systems.
- Tested instruments, equipment, and components to ensure functionality and safety requirements.
- Read and interpret blueprints, schematics, drawings, and work orders to determine the specific assembly instructions.
- Position parts in jigs or fixtures for fastening with bolts, screws, rivets, or other fasteners.
- Inspect finished products for defects and conformance to customer requirements.
- Identify problems that may affect product quality and take corrective action when required.
Formal Dining Room Manager/Bartender
Foreman Wolf
Baltimore, Maryland
10.2018 - 08.2024
- Supervised servers during peak hours to ensure efficient service was provided to guests.
- Trained new hires on proper etiquette for serving guests in a fine-dining setting.
- Participated in weekly meetings with upper-level management to discuss progress made towards departmental goals.
- Maintained presence on dining room floor and assisted team to support efficiency of service.
- Organized special events and private parties in the formal dining room.
- Provided excellent customer service by attending to guests' needs promptly and courteously.
- Managed stock levels of all alcoholic beverages available at the bar.
- Coordinated special events such as tastings, fundraisers, corporate functions.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Delivered exceptional bar service for special events such as weddings, business conferences and society receptions.
Education
Alcohol Awareness Training -
Restaurant Association of Maryland
Baltimore, MD03-2023
Professional & Customer Service -
Harford Community College
Bel Air, MD04-2017
High School Diploma -
Kenwood High School Ib And Sports Science
Baltimore, MD05-2008
Skills
- Menu knowledge
- Outgoing Personality
- Cocktail list development
- Professional Appearance
- Team training and development
- Staff Management
- Beverage supply orders
- Service-oriented mindset
- Wine and liquor
- Guest Relations
- Customer Service
- Bartending expertise
- Event planning knowledge
Timeline
Formal Dining Room Manager/Bartender
Foreman Wolf
10.2018 - 08.2024
Aerospace Technician
St Engineering Aerospace
07.2008 - Current
Alcohol Awareness Training -
Restaurant Association of Maryland
Professional & Customer Service -
Harford Community College
High School Diploma -
Kenwood High School Ib And Sports Science