Shakia Hamilton
Anaheim,CA
Summary
With a proven track record at Securitas Security, I excel in premises surveillance and emergency response, demonstrating reliability and effective communication. Skilled in CCTV monitoring and adept at de-escalation techniques, I've significantly enhanced workplace safety and efficiency. My vigilant approach and ability to quickly assess situations have been pivotal in maintaining secure environments.
Overview
13
13
years of professional experience
Work History
Security Guard
Allied Universal Security Services
Los Angeles, CA
04.2024 - 02.2026
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Completed full building and grounds patrols to spot and investigate concerns.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Security Guard
Marksman Security
Las Vegas
07.2022 - 10.2023
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Customer Returns Associate
Amazon Warehouse
Las Vegas, NV
06.2018 - 04.2022
- Entered return codes and information into computer system.
- Performed inventory of product on returns carts.
- Used distributor and manufacturer websites to process orders and request returns.
- Inspected returned products for damages.
- Delivered high-quality customer service by gathering feedback on product deficiencies.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Unloaded, inspected, and stored damaged and returned products.
Security Guard
Securitas Security Services USA
Anaheim, CA
09.2016 - 05.2018
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Completed full building and grounds patrols to spot and investigate concerns.
Guest Room Attendant
The Palazzo at the Venetian Resorts
Las Vegas, NV
04.2013 - 12.2015
- Replenished guest room water glasses, toiletries, and paper products.
- Inspected rooms to confirm adherence to department standards.
- Washed and cleaned windows and mirrors.
- Mentored newly hired room attendants on company policies, cleaning procedures, and customer service techniques.
- Exercised politeness and discretion when dealing with guests and guest property.
- Reported damages, disturbances and shortcomings to supervisor.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Education
Social Sciences
Golden West College
Huntington Beach, CAHigh School Diploma - GED
Millikan High School
Long Beach, CA06.2009
Skills
- CCTV Monitoring
- Security procedures knowledge
- Legible report writing
- Premises surveillance
- Reliability
- Building patrol
- Patrolling
- Vigilant and watchful
- Workplace Safety
- Radio communication
- Sensitive information handling
- English fluency
- Verbal and written communication
- Event security
- Traffic Control
- Alarm systems
- De-Escalation Techniques
- Reporting skills
- Emergency Response
- ID Verification
- Perimeter security
- Security Protocols
- Sorting and washing laundry
- Vacuuming and sweeping
- Ordering cleaning supplies
- Material Handling
- Loading and unloading
- Shipment unpacking
- Warehouse Organization
- Shipping and receiving
- Quality Control
Timeline
Security Guard
Allied Universal Security Services
04.2024 - 02.2026
Security Guard
Marksman Security
07.2022 - 10.2023
Customer Returns Associate
Amazon Warehouse
06.2018 - 04.2022
Security Guard
Securitas Security Services USA
09.2016 - 05.2018
Guest Room Attendant
The Palazzo at the Venetian Resorts
04.2013 - 12.2015
High School Diploma - GED
Millikan High School
Social Sciences
Golden West College