Shakia McNair
Guided Stages Childcare CenterEwing
Trenton,NJ
26
years of professional experience
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, and ensuring smooth daily operations.
Business professional with a keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Work History
Program Coordinator
1 Year 1 Month- Managed phone and email correspondence and handled incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders,and communicate instructions.
- Surpassed team goals by going above and beyond.
- Maintained confidentiality of sensitive information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively requesting necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Bakery Team Leader
5 Years- Led team in daily bakery operations, ensuring product quality and adherence to safety standards.
- Trained new staff on baking techniques, equipment operation, and customer service protocols.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Collaborated with management to develop promotional strategies for seasonal products.
- Monitored production schedules and adjusted workflows to meet demand efficiently.
- Conducted regular quality checks on baked goods, maintaining high standards of freshness and taste.
- Resolved customer inquiries and complaints promptly, enhancing overall customer satisfaction.
- Trained new team members on bakery operations, ensuring adherence to company standards and procedures.
- Managed inventory control, ordering supplies, and minimizing waste to maximize profitability.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Evaluated team member performance regularly, providing constructive feedback and opportunities for growth.
Pharmacy Technician
4 Years- Processed prescriptions efficiently, ensuring accuracy and compliance with pharmacy regulations.
- Trained new pharmacy technicians on workflow protocols, improving team productivity and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Ensured I followed privacy laws HiPAA
Customer Service Cashier
10 Years- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing accurate product information and support.
- Maintained clean and organized checkout area to enhance shopping experience.
- Trained new cashiers on operational procedures and customer service standards.
- Worked alongside the sous chef in multiple departments
Crew Trainer
4 Years 9 Months- Trained new employees on procedures and customer service standards to ensure consistent service quality
- Maintained food safety, cleanliness, and service standards
- Supported daily operations and team performance
- Supported daily operations and enhanced team performance through effective collaboration
- Processed customer transactions accurately, contributing to efficient service delivery
Education
High School Diploma or GED - Medical Arts
Skills
Project Leadership
Office administration
Program Coordination
Inventory & Stock Management
Budget Management
Event Planning
Team leadership
Childcare & Classroom Support
Communication & Problem Solving
Attention to Detail
Program coordination
Administrative Support
Strategic Thinking
Data entry
Task juggling
Organizational skills
Task prioritization
Fast-paced experience
Task management
Timeline
Program Coordinator
Guided Stages Childcare CenterEwing
2025.04 - 2026.05Read More
Bakery Team Leader
Wegmans Food Markets
2019.05 - 2024.05Read More
Pharmacy Technician
Wegmans
2015.04 - 2019.04Read More
Customer Service Cashier
Wegmans
2005.04 - 2015.04Read More
Crew Trainer
McDonald's
2000.07 - 2005.04Read More
Trenton Central High
High School Diploma or GED from Medical Arts
Read More