Jasmine Dean
Philadelphia,PA
Summary
Diligent program coordinator with proven track record in managing and coordinating programs effectively. Successfully led multiple projects from inception to completion, ensuring alignment with organizational goals. Demonstrates expertise in team collaboration and problem-solving to drive results.
Overview
8
8
years of professional experience
Work History
Program Coordinator for the Center for Health Equity & the Community Asthma Prevention Program
Children’s Hospital of Philadelphia
01.2023 - Current
- Oversee and manage day-to-day operations and work product of the Center for Health Equity & the Community Asthma Prevention programs
- Provide training and ongoing supervision to Community Health Workers (CHWs) & Community Health Navigators (CHNs) to enhance their skills and effectiveness
- Develop and implement program policies and procedures to ensure efficiency and effectiveness
- Streamline processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
- Promote a culture of continuous learning by advocating for professional development opportunities.
- Deliver reflective leadership of CHWs & CHNs by conducting monthly team coordination meetings, individual mentoring sessions and home visit observations
- Establish strategic partnerships with external organizations, expanding program reach and impact.
- Maintain detailed records of program activities and participant data, ensure compliance with internal policies and external regulations.
- Provide exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Monitor performance metrics closely to evaluate areas requiring intervention or adjustment, making data-informed decisions that contributed positively towards overall results.
- Develop effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Coordinate cross-functional teams to ensure timely completion of program deliverables, maintaining project schedules and meeting objectives.
Lead Community Health Worker for the Community Asthma Prevention Program
Children’s Hospital of Philadelphia
01.2021 - 01.2023
- Developed and facilitated new hire orientation and training for internal and external CHWs
- Led a team of community health workers in providing comprehensive support services to families, resulting in improved patient satisfaction.
- Conducted routine quality assurance to assess effectiveness of teaching and completion of job responsibilities
- Maintained daily communication with staff; serving as a trusted resource, assisting with challenges encountered and problem solving in the field, and escalating issues to the medical director as needed
- Assisted the medical director in personnel management, including the interview and selection process for open positions and the completion of introductory period
- Served as a liaison between families, healthcare providers, and social service agencies, streamlining communication processes and enhancing collaboration efforts.
- Provided ongoing training and professional development opportunities for community health workers, enhancing skill levels and service quality standards.
Asthma Navigator for the Community Asthma Prevention Program
Children’s Hospital of Philadelphia
01.2017 - 01.2021
- Provided education, resources, and care coordination to caregivers of children with uncontrolled asthma through home visits, telephone check-ins, and accompanying caregivers to primary care visits
- Enhance patient-provider communication and provide insight to medical providers around social and environmental challenges
- Collaborated with medical providers, social workers, and other members of the clinical care team to identify patient needs, address family challenges, and promote the general health and well-being of families
- Promoted asthma programs and services and provide asthma education to families at local community events
Education
Bachelor of Arts (B.A.) - Psychology
Indiana University of Pennsylvania
Indiana, PASkills
- Project Leadership
- Teamwork and Collaboration
- Community Outreach
- Data Management
- Staff Supervision
- New Employee Training
- Report Preparation
- Quality Assurance
- Time Management
- Organization and Efficiency
- Complex Decision Making
Timeline
Program Coordinator for the Center for Health Equity & the Community Asthma Prevention Program
Children’s Hospital of Philadelphia
01.2023 - Current
Lead Community Health Worker for the Community Asthma Prevention Program
Children’s Hospital of Philadelphia
01.2021 - 01.2023
Asthma Navigator for the Community Asthma Prevention Program
Children’s Hospital of Philadelphia
01.2017 - 01.2021
Bachelor of Arts (B.A.) - Psychology
Indiana University of Pennsylvania
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