SHAKIA SPENCE
Albany,United States of America
Summary
Obtain a position where troubleshooting skills, experience with machining tools, and an eye for quality control benefit the growth of the company.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Alorica
01.2023 - 01.2026
- Answered inbound calls daily, assisting clients with insurance claims, new claims, and card requests. Maintained a customer satisfaction rate of 90%+ by effectively communicating and professionally resolving issues for 100+ clients weekly. Collaborated with cross-functional teams in weekly meetings to resolve complex technical issues, enhancing the support process efficiency. Resolved 50+ customer inquiries daily, achieving a 90% satisfaction rate while enhancing team collaboration.
- Remote
Packing / Production
Tyson Foods
01.2020 - 01.2023
- Pack, label, and prepare products for shipment while meeting production deadlines. Maintain accurate inventory records and support inventory audits. Operate material-handling equipment and perform safety inspections. Ensure product quality and cold-chain compliance.
Education
High School Diploma - undefined
Lee County High School
Leesburg, GAundefined
Albany State University
Albany, GA01.2023
Skills
Promoting Positive Behaviors
Performance Management
Production Deadlines
Quality Assurance
Coaching Skills
Microsoft Suite
Leadership/Results-oriented
Packing/Shipping Techniques
OSHA Knowledge
Business Operations
Bill of Shipping Knowledge
Industrial Safety Protocols
Conflict Management
Inventory Control
Interpersonal Communication
Problem Solving
Team Building
Listening/Critical Thinking
Attention to Detail
Machine Operations
Written Communication
Certification
MedCA Certified Clinical & Administrative Medical Assistant Expires 2027-12-20
QUALIFICATIONS
Service Representative with experience supporting patients, providers, and insurance partners. Skilled in appointment scheduling, benefits verification, claims assistance, and resolving patient inquiries while maintaining HIPAA compliance. Known for clear communication, problem-solving abilities, and delivering high-quality patient-centered service in fast-paced healthcare environments. Able to function in a fast-paced team environment and may be assigned to the warehouse. Experience in a process-oriented operation, RDT experience, forklifts (doublewide), etc. Advanced troubleshooting experience, including knowledge of root cause problem solving. Adhere to all rules, regulations, policies, programs, and related Quality Management Systems, including SQF, HACCP, and GMP, to ensure the safety and quality of products.
Timeline
Alorica
01.2023 - 01.2026
Packing / Production
Tyson Foods
01.2020 - 01.2023
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Albany State University
High School Diploma - undefined
Lee County High School