Hevin Fowler
Houston,TX
Summary
Customer-focused professional with 5+ years of experience in leasing, sales, hospitality, front desk support, and client relations. Skilled in resident engagement, lead conversion, customer retention, and sales-focused communication in fast-paced environments. Proven ability to build strong relationships, exceed customer expectations, and promote services that drive client satisfaction and business growth. Experienced in lease administration, customer service, scheduling, and administrative support with a strong focus on professionalism, organization, and results. Motivated to contribute to property success through occupancy growth, resident retention, and exceptional service.
Overview
4
4
years of professional experience
Work History
The Downtown Club at The Met
Houston, TX
08.2025 - 12.2025
- Built strong relationships with guests, increasing repeat business and customer satisfaction
- Managed high-volume customer interactions while maintaining professionalism and efficiency
- Promoted services and upsold offerings through strong communication and persuasion skills
- Maintained accurate records, coordinated workflows, and resolved customer concerns promptly
- Delivered polished client service in a luxury hospitality environment
Norfolk Yacht & Country Club
Norfolk, VA
06.2023 - 08.2024
- Delivered high-end customer service to members in a luxury environment
- Assisted with event coordination and member relations
- Maintained professionalism while managing multiple responsibilities and timelines
- Built rapport with members through attentive communication and service
Parkside Townhomes
Arlington, TX
01.2022 - 02.2023
- Delivered exceptional customer service to residents and prospective tenants, supporting resident retention and satisfaction
- Processed lease applications, assisted with application verification, and communicated approval results to applicants
- Maintained accurate filing systems and organized leasing documentation
- Conducted community tours and ensured amenities, models, and tour paths were professionally maintained
- Supported a welcoming and professional office environment through strong communication and teamwork
- Assisted residents with questions and concerns while maintaining a positive leasing experience
Education
High School Diploma - undefined
Channelview High School
Channelview, TXSkills
- Assisted residents with leasing inquiries and maintained positive relationships within the community Supported team in addressing resident concerns and enhancing overall satisfaction Facilitated communication between residents and management to foster a collaborative environment
- Processed lease applications and organized documentation Assisted in gathering necessary paperwork for lease approvals Supported clients in completing lease application forms
- Assisted customers with inquiries and resolved issues promptly Supported client engagement through effective communication and relationship building
- Assisted in coordinating property tours and scheduling appointments Supported clients by arranging property viewings and managing appointments Facilitated tours of properties and organized scheduling for appointments
- Assisted in converting leads into sales through effective communication and support Supported teams in achieving lead conversion goals by providing necessary resources and guidance Collaborated with colleagues to enhance sales processes and improve lead engagement
- Assisted in resolving conflicts and addressing problems within team settings Supported team members in identifying solutions to challenges Facilitated discussions to help find resolutions to conflicts
- Assisted in maintaining CRM systems for effective data tracking Supported teams in utilizing data tracking tools to enhance customer interactions
- Utilized Microsoft Office applications such as Word, Outlook, and Excel to support daily tasks Assisted in document creation and management using Word, Outlook, and Excel functionalities Provided support for email communication and data organization through Outlook and Excel
- Provided essential administrative and front desk assistance, facilitating seamless operations for team efficiency Supported daily administrative tasks and front office functions, contributing to a smooth workflow Assisted with office organization and client interactions, ensuring effective communication and task management
- Assisted in executing marketing strategies and promoting social media content Supported team efforts in enhancing brand visibility across various platforms
- Assisted teams in managing schedules and prioritizing tasks effectively Supported colleagues in handling multiple responsibilities simultaneously Helped maintain organization in daily operations to improve efficiency
- Assisted in executing digital marketing campaigns and promoting content on social media platforms Supported the creation of engaging social media posts to enhance brand visibility Contributed to the management of online marketing initiatives to increase audience reach
- Executed video editing and graphic design projects, ensuring high-quality visual content delivery
- Assisted in building customer relationships and promoting brand recognition Supported initiatives that fostered customer engagement and enhanced brand visibility
Languages
English
Native or Bilingual
Timeline
The Downtown Club at The Met
08.2025 - 12.2025
Norfolk Yacht & Country Club
06.2023 - 08.2024
Parkside Townhomes
01.2022 - 02.2023
High School Diploma - undefined
Channelview High School